Hyundai Longueuil - Groupe AutoMax
Longueuil, QC
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# Summary The dealership receives strong praise for exceptional customer service and attentive staff members who prioritize customer satisfaction and transparency, with multiple reviewers highlighting positive experiences with specific team members. However, one customer reported significant dissatisfaction regarding service delays, unwanted add-ons, and disputed charges that created a frustrating purchasing experience.
Fantastic customer service! The team, including Mathieu Bernier was quick, efficient, considerate of my time and super competent. I was very happy with my experience.
Hyundai Longueuil — Sébastien is the reason I stayed loyal to Hyundai This was my fifth Hyundai purchase, the first four were with Hyundai West Island. Unfortunately, when I returned for my latest vehicle, I was treated like a number, not a customer. The focus was on bottom line, not value. That experience had me seriously considering other brands. Then I found Hyundai Longueuil and everything changed. Sébastien was responsive, attentive, transparent, friendly, and truly customer-focused. He made me feel welcome and valued from the first interaction. Not only did he win my trust and restore my confidence in the brand, but I purchased the vehicle and decided to transfer all my service and warranty needs for all my vehicles to this dealership. Hyundai West Island didn’t just lose a sale, they lost my trust. Sébastien and Hyundai Longueuil earned it. He is a true ambassador for the brand and a major asset to the team. Thank you for keeping me in the Hyundai family.
Very upset with the service. They gave us a dirty car and insurance we didn't ask for. To cancel the insurance, we spoke to three different people, and they all kept insisting we keep it. They cleaned the car, but since we didn't accept the insurance, they charged us $300 for the cleaning. It took almost two hours for them to give us back the car, which was supposed to be ready, and to sign a new contract.
I have had a great experience with this dealership and shop. Sebastian was helpful when we bought our car, and Karoll-Ann was great when we took it for maintenance. Thank you!
This dealership stands out because the service desk has all female employees which puts many women at ease! Alexandra was especially helpful today! Service with a smile every time!
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