Hyundai Of El Paso

We recently visited this dealership because we knew we would need a car soon, and working with Stephen Ray made all the difference. What stood out most was how welcoming and friendly he was from the moment we arrived. He made us feel comfortable and never pressured us into anything. He took the time to understand our budget and showed us different options that would work for us. What truly impressed us was his knowledge of the vehicles. Not only did he explain every feature, but he also demonstrated how everything worked. We have visited several dealerships, and many salespeople either didn't know much about the cars or couldn't answer our questions. Stephen, on the other hand, knew the vehicle inside and out. He even walked us through the Hyundai app, helped us set everything up after we purchased the car, and made sure we understood how all the features worked. He never seemed bothered when we asked questions or needed something explained more than once. Honestly, this was some of the best customer service we've experienced in a long time. Stephen genuinely made us feel valued and cared for throughout the entire process. If you're looking for a vehicle, I highly recommend asking for Stephen Ray—you won't be disappointed!

I purchased a vehicle from this dealership in January. At the time of purchase, the vehicle was missing a license plate bracket, and I was assured that one would be sent to me. Since then, I have made multiple phone calls and sent text messages to several employees over the course of five months. Each time, I was promised that the issue would be taken care of, yet the bracket was never sent. More recently, my calls and messages have simply gone unanswered. What is most disappointing is not the value of the missing part. It's the complete lack of follow through after the sale. If a dealership cannot be trusted to honor a simple promise involving an inexpensive part, it raises questions about how they handle larger customer concerns. The missing bracket isn't what bothers me. Being ignored for five months after the sale is. I am sharing my experience so that other buyers understand the importance of getting all promises in writing and ensuring any outstanding items are resolved before leaving the dealership. I had hoped for better customer service and communication from a business that depends on trust and customer relationships.

Great experience purchasing our vehicle from this dealership. Our salesman Eric Martinez and Finance manager Oscar were very professional, helpful, and made the process smooth and stress-free. We truly appreciate the excellent customer service and would highly recommend them to anyone looking to buy a car.

I have been a loyal Hyundai customer since 2021. Recently, I took my vehicle to the service department because strong outside odors were entering the cabin. I was told everything was functioning properly and that the cabin air filter was likely the issue, so I replaced it. However, the problem is still happening. This is also a serious concern for my health because I am breathing in outside smoke, gas fumes, and windshield wiper fluid when it is used. I was also told it would take 2 days to properly inspect and diagnose the issue. However, my dashcam footage shows that the vehicle was only worked on for about 2 hours, from approximately 7:30 AM to 9:30 AM, and then I received a call at 5:00 PM saying the vehicle was ready for pickup. That timeline does not add up and raises concerns about how thoroughly my vehicle was actually inspected. I had also requested an oil change, and it appears that may have been the only service that was actually completed. I also reached out to the service director regarding this concern but have not received a response. I feel my vehicle was not given the proper time and attention needed to identify the root cause of the issue. I am extremely disappointed with the experience and, because of this, I will likely not purchase another vehicle from them in the future.

My experience at Hyundai of El Paso was truly exceptional from beginning to end. Even during the phone negotiation process, there was never any pressure, and that made everything move so smoothly and comfortably for our family. They listened to what we wanted, respected our budget, and communicated professionally every step of the way before we even arrived at the dealership. From the moment we walked in, the staff greeted me, my husband Q, and my twin sons with autism with kindness, patience, and genuine warmth. That level of care immediately stood out to us and made the experience feel welcoming instead of stressful. Rey, our salesperson, was absolutely amazing. I changed my mind after seeing different vehicle options, and he remained patient, understanding, and professional the entire time. He took his time explaining everything thoroughly and never made us feel rushed. The floor manager’s education and walkthrough of our new vehicle was chef’s kiss — truly 10 out of 10! The way he explained the technology, features, and details gave us confidence and excitement about our purchase. The finance department also deserves recognition because they never pressured us. They listened, answered our questions, and worked with us respectfully. Another thing that impressed us was how smoothly and efficiently everything moved at the dealership. The timing and organization of the process made the experience feel easy and enjoyable instead of exhausting. What meant the most was the follow-up after the purchase. The staff actually checked on us afterward to make sure everything was going well with our new vehicle. That level of customer care says a lot about the culture and professionalism of this dealership. Thank you to Rey, the floor manager, finance team, and the entire Hyundai of El Paso staff for creating one of the best car-buying experiences we’ve ever had. The professionalism, patience, education, and family-friendly atmosphere truly made a lasting impression on us, and we will definitely continue doing business with them in the future.