i.g. Burton Chevrolet of Seaford

⭐⭐⭐⭐⭐ My family and I recently purchased a vehicle from i.g. Burton Chevrolet of Seaford, and the experience was outstanding from start to finish. Our salesman, Ben Reinert, was professional, knowledgeable, and genuinely focused on helping us find the right vehicle. He made the entire process easy, transparent, and stress-free, and we never felt pressured at any point. We have also had an excellent experience with the service department. Shannon Baugh, the Service Manager, has been fantastic to work with. Shannon and the service team have consistently been friendly, responsive, and committed to providing top-notch customer care. It’s reassuring to know that the same level of professionalism and attention continues long after the sale. What impressed us most about this dealership is their dedication to customer satisfaction. From sales to service, everyone has gone above and beyond to make sure we felt valued and taken care of. We highly recommend this dealership to anyone looking for a vehicle and a team that truly stands behind its customers. Thank you to Ben, Shannon, and the entire team for such a positive experience! We look forward to doing business with you again in the future.

Derek was amazing and very knowledgeable about every car he showed me! I appreciate not only Derek but everybody’s willingness to do everything they could to put me in a vehicle!

I purchased a car this past Saturday. The transaction could not have gone smoother. I worked with Dylan, Marlo and Becky and all three were GREAT! If I were putting a team together they would be my top three picks! Just want to give them the credit the deserve.

I drove 2 hours to make a purchase at IG Burton Seaford, DE. Dylan and Ben made the process simple without any surprises. If you in the market for a Chevy car or truck they will take care of you. Best prices around!

I had a scheduled service appointment at 9:30 AM that was confirmed by text over a week ago. I dropped my truck off at 9:05 AM, and by 12:05 PM, Nate from service called to tell me my vehicle still had not even been touched. Since I do not live nearby and had to be at my second job by 2 PM, I asked about getting a loaner vehicle. Instead of even checking availability, I was immediately told there were none available. My only options, according to them, were to either pick up my unfinished truck or sit there all day until they could eventually get to it. When I asked how long that might be, I was told, “Could be until close.” I then asked to speak with a service supervisor. Shannon/Shane (manager of services) came out, and the attitude was even worse than Nate’s. He was unwilling to compromise and even accused me of lying about my appointment time until I showed him the confirmation text. I asked if Sales had any loaner vehicles available, and his response was, “I don’t know, go ask them.” What made the situation even more frustrating was watching other customers being helped ahead of me despite my scheduled appointment time. Then, when I called back with my boyfriend on the phone, suddenly they claimed my truck was already in the shop — even though Nate had just told me they had not gotten to it yet. This is especially disappointing considering my vehicle is brand new, currently has an active recall issue, and I put $5,000 down on this vehicle at I.G. Burton. The entire experience made me feel like, “We got your money, now we don’t care about you.” Based on my experience, I would not recommend this service department at all. Zero stars if I could. I fear my vehicle will be retaliated against due to this review so I will keep UPDATING UPDATE: Since the service supervisor told me to “go ask them,” I did exactly that. Before leaving, I spoke with General Manager Dylan, who brought in the Director of Services, Maryann. They were professional, listened to my concerns, and helped come up with a solution. I appreciate them stepping in and trying to make the situation right. I will continue to UPDATE