iAuto
Cincinnati, OH
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Google Reviews
# Summary The dealership receives overwhelmingly negative feedback regarding pricing practices, financing discrepancies, loan processing delays, and disputes over non-refundable deposits, with customers reporting issues such as undisclosed warranty charges, missed tax credits, and mechanical problems. One positive review praised the professional and attentive staff, though most customers warn against purchasing from this location due to experiences they characterize as fraudulent or financially damaging.
Horrible experience, go anywhere but here. Screwed my eyeballs out. Sent me home in the car took over a week to get the loan done, put 2100 down on it a week later they added 1000 to the sale price and financed a 3000 dollar warranty in on it. I would not recommend to anyone.
Very convincing easy to buy it but coming from out of state it takes 2+ months to even get the title temporary expired wouldn’t do nothing about it finally got the title, now I was told my car might have been eligible for the 4,000$ tax credit then they said it wasn’t and come to find out a week ago I got a letter from the IRS saying 4,000$ “ I “ elected to transfer it to the dealer I did not nothing was applied during purchase very fraudulent will be reporting and getting it. also they use bots to make good reviews just to make there rating high!!!
Their salesman Q convinced me it was best to put a deposit down to hold a vehicle that way I could come test drive it, when I got there to test drive it he had me sign a paper to do a test drive and then later said he misunderstood me and had to ride with me during the test drive. Within 3 mins of driving the car I knew it didn’t sound right and something wasn’t ok. They then had their “mechanic” look at it and said the nosies I was hearing were from it being cold. None of it made sense. Then said the deposit I put down was non refundable and only transferable to a different car on their lot. Which they didn’t have any other cars that met my criteria and that I was approved for. This lot robbed me out of 500$ and refused to give me the money. Do not recommend AT ALL.
The staff here was great. I didn't purchase a vehicle from here on my recent visit but I have purchased a vehicle from here in the past. That's what prompted me to return when looking for another vehicle. Shawn was the guy helping me this time. He was very professional and attentive to my need in a vehicle. Unfortunately the vehicle I looked at just wasn't the one for me. I'm a dodge van person and the vehicle I looked at didn't work for me due to lack of space. I would return in the future. My last vehicle from here was great.
Sold me a car a few years ago and the brake system shut down after one month and put me in debt $20000 and ruined my credit don't buy from these people
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