Ide Volkswagen

I recently bought a used 2018 Golf 7.5R at IDE VW. Spencer made sure that the entire process was fast, easy, relaxed, and he did a great job insuring I left with a great deal. If you're looking to get a great deal on a car, and want to be treated with dignity and respect, go see the great people at Ide Volkswagen. You won't be disappointed. I waited about a month before leaving this review, so here's my story. I was in the market for my second Volkswagen. I am a former Volkswagen tech and new to the Rochester area. After looking around for about a month, I found a listing for one on Facebook marketplace. The listing had a stock photo since the sale pictures weren't taken yet, but the description was exactly what I was looking for, and was priced well, so I went down to Ide the next day. I got there before they were open, but I was able to find the car in the lot. After getting a look at it first hand I was pretty sure this was the car for me. I returned during normal business hours and meet Spencer for the first time. He was very polite and easy to talk to. I asked if I could take the car for a test drive, and without a second thought, he took a photocopy of my license, got the keys and plate and said "Here you go, try to be back in an hour." The car was in great shape. No weird noises, and drove like an R. When I returned I asked, "What can you do out the door if I came back with cash (cashiers check) and paid for the car in full?" I have had uncomfortable interactions at other dealerships where the sales rep thought I wasn't a serious buyer, or that there's no way I had the money on hand based on my appearance, which is extremely insulting. I didn't go in dirty with ripped clothes or anything, lol, just a hoodie, hat, jeans, and sneakers. I'm sure people can agree that you shouldn't judge a book by it's cover. Fortunately, Spencer didn't judge, and got me a quote within 15 minutes. We talked about a trade-in, so I wanted to think it over. I was able to give just a $100 refundable deposit to hold the car for a few days that would be applied to the sale price if I bought the car. I ended up deciding to go with the trade in and returned that weekend so they could evaluate the car and start the paperwork. As Spencer was looking at the trade in, they let me have a look at the car on a lift. As a mechanic, that was pretty nice of them. There was no rust and everything looked good. I won't get into the exact numbers, but they took some off the top for a 2006 Pontiac G6 in fair condition. (Decent paint, no rust, no damage or dents, good carpet and upholstery, 100,000 mile, car. The only issues being a bad hydraulic hose that prevented the convertible top from working, and it needed new trunk support shocks) In addition to a discount for buying the car outright and good trade in value for the Pontiac, they also got me a really good price on a 7 year, 100,000 mile warranty not including the 68,000 miles the car already had. They took care of registration and once we had everything in order I returned with a cashiers check in hand and finalized the sale with Bo. Handing over a large sum of cash can be stressful, but he was a great guy to deal with. After the papers were signed, I walked out an extremely happy costumer. I got the car I'd been looking for for a fair price, and I don't have to worry about major repairs for 7 years thanks to the extended warranty.

I have been a VW owner since 2020. The service team at the VW East Rochester location has been great to work with. So much so that I bought two used vehicles through them knowing and understanding how future service appointments would be. Katie has been wonderful! Tyler is new and very helpful and knowledgeable as well. James was also great. Joe the service manager was so kind when I showed up to drop off my car 10 minutes before closing (I don’t make that a habit!). My recent purchases speak volumes to my confidence in the VW East Rochester location. Shout out to Joe P and Sydney in sales. Thank you!

I had a great experience leasing my new vehicle from this dealership. The entire process was smooth, transparent, and stress-free. My salesperson was knowledgeable, patient, and took the time to answer all of my questions without any pressure. They worked hard to find a deal that fit my budget and made sure I was comfortable with every step of the process. I appreciate the excellent customer service and would definitely recommend both the dealership and my salesperson to friends and family.

Spencer was great to work with! When we came to test drive, he had the car out front ready to go. He made the process easy and came in below budget! Bo in financing was also fast and efficient. Will go back for our next vehicle.

The Service Team at Dick Ide Volkswagon is great to work with and highly recommend. My first interaction was a very panicked call as my tire was flat. By the end of the call they had located the tires I needed and had them on the way to the service center. I was back up and running the next day. The dealership I bought it from still hadn’t even called me back. Next visit was for my standard oil change, tire rotation and they located an issue with the rotors. Without me asking, Jim was able to locate a coupon for me to lower the cost. You don’t get this kind of service other places.