Imperial Chevrolet
Mendon, MA
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Google Reviews
# Summary Most customers praise the dealership for exceptional service, knowledgeable salespeople, and smooth purchasing experiences that prioritize customer satisfaction. However, one negative review highlights a significant issue where management failed to honor agreed-upon pricing terms, suggesting inconsistent service quality depending on which staff members are involved.
I had an excellent experience working with Gabe at Imperial Chevrolet. From start to finish, he really worked with me to make sure I was comfortable with the deal and completely happy before leaving with my new truck. Buying a vehicle can be stressful, but Gabe was patient, transparent, and genuinely cared about helping me find the right fit instead of just making a sale. He took the time to answer all my questions, worked hard to get everything where it needed to be, and made the whole process smooth and enjoyable. The entire team at Imperial Chevrolet treated me with respect and made me feel valued as a customer. I truly appreciate all the effort they put in to make sure I drove away happy. Highly recommend Gabe and Imperial Chevrolet if you’re looking for a dealership that actually cares about their customers! Also special shoutout to Ron in the finance department, i didn’t make it easy for him but he did everything he could to make sure I got this truck at a good rate with all the packages i wanted
If you are thinking about buying a car here, think twice!! Or at least get what the salesperson agrees to for pricing in writing before they have to write it up with a rude and arrogant sales manager, like Lucas. In our case, Lucas refused to honor what we were promised and was very condescending. They lost the sale and we will do business elsewhere. Salesperson, Mo, was fantastic - and we would happily work with him if he wasn't at Imperial.
I do not normally leave Google reviews, but I had to for this experience. I had an outstanding experience with Imperial Chevrolet, and I have to give a huge thank you to Eddie for making the entire process seamless from start to finish. From helping me secure my Corvette to coordinating delivery, Eddie was on top of everything every step of the way. Great team and business model every dealership can learn from.
Great selection and good people to work with! Just bought the car of my dreams and thanks for the finance department, they were able to make it happen! Can’t forget the great salesman Hebb! He did a great job!
I had the best experience at Imperial Chevrolet as a first time car buyer!!! Paul was amazing throughout the entire process, so responsive, helpful, and hilarious! He made what could have been a stressful experience feel easy and enjoyable! I would highly recommend Imperial Chevrolet and Paul to any friends or family looking for a vehicle!! Thank you for making my first car-buying experience such a positive one!
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