Indy Hyundai

I had an amazing experience from start to finish. Don was very professional and patient. He really took the time to make sure I found the perfect vehicle for me and my family. He answered all of the questions I had and made sure the process was smooth. I love that he didn’t make me feel pressured. He was very helpful and genuine and made sure I was confident and comfortable in my decision. I drove off feeling excited and well taken care of! If you’re looking for a dealership that values great customer service and a stress free experience, I highly recommend this location! Make sure to ask for Don!!!

I love Hyundai's.. I understand things happen and cars get recalls. But when you call to make a appointment to get your recall fixed and they set up a time and day and you make sure you show up for your appointment just for them to say they don't have your parts. You live a hour away and work Monday thru Friday and try to get your next appointment for a Saturday and the guy Eric at the desk states that they do , do services on Saturday and I could bring my vehicle back on a Saturday. Well I get the message the parts have came in and to set up a appointment. I call to get a appointment and was told they do not do services on vehicles on the weekends only Monday thru Friday. Made a agreement so after work I could bring my vehicle up to get fixed. I was told 1 to 3 hours. Went to the waiting room then Eric comes to tell me that they would have to get a tech to come to fix the recall and it now might be 4 to 5 hours. After getting up at 1am to go to work and after work come here at 12:30 for your scheduled appointment just to be told that they are not prepared for your appointment. That's not how to keep customer's or to keep ppl wanting to buy Hyundai's. Plz get your alls business together and make it right. If you all say something make sure its right and if you all schedule a appointment make sure you all have the ppl and tools and parts before ppl takes time out of there busy. Its not right for the customer to have to go through all the trouble for nothing to get done with there vehicle's they worked hard to get..

Wonderful experience from beginning to end. My sales man name was Patrick. He is phenomenal and knows his stuff. He makes you feel comfortable and listens to you and tries in every way to make sure your carbine experience is a pleasant welcoming and fun experience. I would recommend this place to all my friends and family. I love my new car🩷

Worst customer service ever. Made an appt. To get my oil changed, tires rotated & have diagnostics run on the drivers seat. I was told I needed to leave the car, as the diagnostics would take 2 -3 hours. When I got to the dealership Tuesday morning, I was told by Eric that it would probably be Wednesday or Thursday, but no later than Friday to run the diagnostics ( It was never mentioned when I made the appt that it could take days. Called at noon on Friday to see where they were at on my car, and was told I was going to be the next car the technician looked at & he epuld let me know about 3. Of course they couldn’t get to it on Friday so Monday it would be. When I was finally able to reach the service dept., they said they were not going to be able to get it looked at that day. I asked if the oil had been changed & the tires rotated & the answer was no, we want to have the same tech do all of it. I picked up my car & took it elsewhere where they value your business & keep their word. There was no apology for having my car a week without even looking at it - just sign paperwork that you picked your car up. Beware if you drop your car off & are not waiting for it. I will never go back for service or to buy a car!

I would give zero stars if I could this was my first and last purchase at this dealership I purchased a 2020 Hyundai Santa Fe May 2024 I had my own financing By September I had a issue with the vehicle where the sensor was coming on regarding the gas cap/ check engine light. luckily I had the extended warranty because if I didn’t I would’ve been out of over $1200 Fast-forward since I purchased a vehicle there had been some radar warnings lights that were coming on the dashboard indicating that there was a issue regarding the vehicle sensors crash indicator well I knew from the Car fax there had been a finder binder & should’ve made mention of this issue right away looking back that’s totally my fault but by this being a kind of major dealership in the city I was under the impression they would’ve looked for any kind of vehicle problems and made sure they didn’t miss anything regarding what need to be fixed before putting a vehicle on the lot and selling it especially with the vehicles history Fast -forward to May/June of this year, I am driving and noticed after I put my car on cruise control and set the speed to over 75. The vehicle automatically started breaking and crash warning indicators and sounds coming on , saying that the vehicle was near the point of crashing when it was not OK sent the car to go have it diagnosed. They had car almost a week & I was advised I still was not in place to get a diagnosis took my car to another dealership. They indicated that crash bar & sensor was damaged on the car and it was gonna be almost $3000. Now to their defense. I will say about May of this year. I went to breakfast and noticed that someone had backed into my car, but my fender was not cracked. My fender was not bent. It was not off of the frame or anything there was small scratches. I finally got it back to Indy Hyundai dealership they disassemble the car and of course they’re saying it’s the crash bar and because that there is some front end damage which again it was nothing but the scratches like maybe normal wear and tear scratches that it would not be their responsibility. Maybe I can file it through my insurance well luckily I did have uninsured insurance and was able to put this on a claim for over 5k mind you however, I believe with everything in me that this vehicle had already been damaged from the fender bender that was taken place prior to me purchasing the vehicle, especially since the previous radars were coming on, indicating that there was an issue with the front radar system, only after whoever backed into me, probably did make it worse, which in turn started the car to have excessive radar, indications, and made whatever issue the car previously had even worse nonetheless they were not willing to accept any responsibility and cover any repair cost in either situation and their customer service in the Service Department was extremely horrible They charged me for a diagnosis fee after I already explained to them. I have been at that shop previously a week or two previously my car had already been there and I already got it diagnosed I felt like they should’ve compensated me for that diagnosis fee after me speaking into the sales manager they did But let me back up when I first had an issue with the car regarding the gas cap sensor and check engine light and I expressed to them. I only had the car less than six months instead of them offering to comp me for that deductible as a good will gesture they instantly try to get me in another vehicle and tack on another loan that I already have why would I ever buy a car for them again? Never will I ever Buy another car from Indy Hyundai or the Rohrman Auto Group