Franchise Dealer

Integrity Subaru

Trail, BC

4.4(123 Google reviews)

Brands

Subaru

Contact

8090 Old Waneta Rd, Trail, BC V1R 4L5, CA
(250) 364-9988integritysubaru.ca/

Google Reviews

# Summary The dealership receives high praise from most customers who highlight exceptional personal service and smooth purchasing experiences, particularly from team members who go above and beyond to support buyers. However, one remote buyer reported significant frustration with poor communication, lack of coordination between staff, and lost sales opportunities without adequate notice or follow-up.

Diondi Tan5 months ago

I had the best experience buying my 2024 Subaru BRZ at Integrity Subaru. Stacey, Tarah and the rest of the Integrity Subaru team went far above and beyond to help complete the purchase and I could not be happier to be driving this car. Thank you everyone!

John Aitken6 months ago

100% dealer experience..moved from 20 years with another brand and our purchase was super easy. Dealer relationship is a key aspect for us, and Subaru has products perfect for the kootenays. A family owned and operated business where our business is valued ..

Kevin Turner7 months ago

Very disappointing experience. I contacted this dealership about two 2025 Ascents and made it clear I was a serious buyer ready to move quickly. Communication was slow from the start. Two days after my initial inquiry, one unit was sold by another salesperson with no notice to me. I again expressed serious interest in the second unit, asked for a cleaned-up quote (initial offer had several add-ons that I had not requested), and while waiting for revisions the vehicle was suddenly pending as well; again with no warning or opportunity to place a deposit. I was told the other customer had poor credit, and the deal was expected to fall through (which I believe is very unprofessional to disclose). I asked for a call from the sales manager to discuss next steps. That call never happened. There was no sense of accountability, urgency, or coordination between staff. Remote buyers may want to be very cautious and look elsewhere, as the process here felt disorganized and reactive despite clear interest and intent to purchase. I have now purchased from another dealership with superb customer service.

Joyce6 months ago

What an incredible buying experience! Thank you to Stacey for making my first new vehicle purchase the best experience ever. After hours and on her day off she made sure to update me and answer any questions I had. Thank you Integrity Subaru, you have a Subaru Driver for life!

Camille Goyer7 months ago

I bought my very first car with this Team, recently. Stacey and Tarah sincerely made the process very easy and fun. I had an insane amount of questions and both always answered me clearly, reassured me, as well as validated me. The whole experience, while being stressful in itself, was quite fun! Thank you, Integrity Subary! Honestly, for a first experience, it's a 10/10. I'm so so happy with my Crosstrek Subaru.

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