Isringhausen Mercedes-Benz
Springfield, IL
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# Summary The dealership earns consistent praise for exceptional customer service across both sales and service departments, with staff members described as professional, knowledgeable, and genuinely caring about customer needs. Customers highlight the service department's expertise and willingness to work with clients on scheduling and payment arrangements, as well as the sales team's responsiveness and fair dealing, with many noting they travel significant distances specifically to use this dealership.
Isringhausen they take good care of you! They are professional, caring, and listen to you. They approach my car issues as a team. My salesman Mike is always there for us even after several years since I brought and paid off my car. I will return for my next car to buy. Thank you all!
Excellent dealership. I have been a customer for over 25 years. The sales staff is very customer oriented. On a scale of 1-10...I rate the service department a 12! There is a Mercedes Benz dealer in my community...I drive over 60 miles one way to Isringhausen for any service needed on my vehicles.
The service department at Isringhausen is great. Gary tries very hard to find a convenient time for service. He keeps you advised as to any issues which arise and are very insightful as to the car’s status and potential problems. Jason Beelow is also great at diagnosing problems and advising the best way to handle. The entire staff is personable, knowledgeable, and professional.
To say the least, I own an old Mercedes that’s given me hell from day 1. Took it to these guys earlier this month & I’m back on the road. Honestly, I couldn’t even afford to pay the whole bill but these guys made arrangements/ gave me the time to come up with the money - without any haste. Greg trulyyy handled everything like a G. Lovely human, kind soul ❤️ 5 star service!
My sales experience with Isringhausen was very smooth. I live 700 miles away, everything was done remotely including a trade-in. My salesman Brian Mitchell was very responsive to any questions I had, and we reached a fair deal quickly. Isringhausen handled the transportation of both my trade and delivery of the new car with an excellent transporter. I would highly recommend Isringhausen and Brian for your next purchase.
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