Jack Chrysler Dodge Jeep RAM
Saco, ME
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# Summary The dealership receives consistently strong praise for its sales staff's friendliness, professionalism, and ability to make the purchasing process smooth and stress-free, with particular commendation for staff members like Michael Kry and Rebecca. However, one customer reported significant concerns about transparency in the financing process, including undisclosed pricing calculations, limited financing options presented, and potential rate markups that suggested prioritizing dealer profit over customer benefit.
I reecently purchased a Jeep Rubicon from Jack's. Rebecca was very helpful and personable from the moment I stepped onto the lot until I drove off in my new Jeep a few days later. She made the whole experience smooth and easy. I highly recommend her to any potential buyers. If I find myself at Jack's again for another vehicle, I will be looking for her to get the deal done. Scott
I had a great experience buying my car with Jack Chrysler Dodge Jeep Ram , and Mike made the entire process easy and stress-free. He was friendly, knowledgeable, and took the time to answer all of my questions without making me feel pressured. Mike was honest, professional, and genuinely wanted to help me find the right vehicle for my needs. The whole buying experience was smooth from start to finish. If you’re looking for a new car, I highly recommend asking for Michael Kry at Jack Chrysler Dodge Jeep Ram. Thanks again for the excellent service! ⭐️
Had been looking for a second vehicle for a while. Got in touch with Jack CDJR and worked with Mikey. He made everything super smooth and easy for my wife and I to walk out with our new vehicle. Highly recommend working with this dealership.
I bought a used Tacoma in the beginning of June. The sales lady Tanaj, was very helpful in getting the truck out front for me when I showed up after work on a Friday. I didn’t want to sit around for hours like I had at Ira Toyota. She handed me keys and told me a route for a good test ride. Truck had good braking but was obvious to me the pads and rotors needed replacing because they weren’t wearing evenly across the rotors. I asked for new front brakes because let’s be honest, that’s not how you should sell a car. The sales manager asked me what I did for work and when he found out I was in the auto industry, made it seem like he’d get me a deal. They didn’t negotiate on price at all. I made it explicitly clear I would be paying for the sales tax at my town hall during registration, and no one explained to me that tax must be wrapped into financing until I was presented a total sale number that did not match what I’d calculated. When I went back in on Saturday I was not presented with all financing options, only one from fifth third bank. I checked my credit a month later to see that they’d gone thru the credit union I requested so why wasn’t that financing offered to me? I feel like the truck is good for what it is but the financial part did not feel very honest at all. After I got the truck home I found a huge gash on the back bed and bumper that had been poorly touched up. I prefer more transparency. I feel like they were not honest. Not necessarily a bad place but head on a swivel next time I buy from a dealer. Ask all the questions! Edit: Back in a January the credit union I originally asked the dealer to run my financing through reached out with an offer of 5.49% and that’s what they offered back in June when I bought the truck. The dealer did not offer that rate to me. I was only offered 6.49% from some out of state bank. I can only assume they chose the higher APR because they were getting a kickback. This is WRONG and not how you treat customers that you want to return or think highly of you. Changing my review to 1 star for blatant non disclosure during the financial process.
My experience here was great. I had the pleasure of dealing with Michael Kry throughout my process of finding and buying a Ram 1500. Michael was extremely helpful and friendly during the entire process. Michael was really helping me find the perfect truck for me. I will definitely be returning for any future vehicle purchases and strongly encourage others to do the same.
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