Jacksonville Chrysler Jeep Dodge Ram Westside

We recently had the pleasure of working with Jalen Murphy when purchasing our new RAM 1500 , and we couldn’t be happier with the experience! From the moment we stepped into the dealership, he made us feel welcome, listened to what we were looking for, and guided us through every step of the process with patience, professionalism, and genuine enthusiasm. Jalen was incredibly knowledgeable about the RAM lineup and took the time to explain all the features, options, and packages in a way that made everything clear and easy to understand. There was never any pressure—just honest, helpful advice and a sincere desire to help us find the perfect car. Thanks to Jalen’s help, we drove away in a RAM 1500 LIMITED that we absolutely love. The whole experience was smooth, stress-free, and even fun! We highly recommend Jalen to anyone looking for a new car—you won’t be disappointed.

68 Days of Heartbreak, Exploitation, and Disgusting Customer Service I am completely exhausted, stressed out, and devastated by the toxic customer service at Jacksonville Chrysler Jeep Dodge Ram Westside (7030 Commonwealth Ave). This dealership used me, dragged me through a nightmare for 68 days, and treated me with an absolute lack of basic human decency. The Blatant Legal Question: This dealership was completely in the wrong. My biggest question for management is this: How was I legally allowed to drive off the lot with a vehicle TWICE if I wasn't actually approved both times? To let a customer drive away under the impression a deal is finalized, not once, but twice, highlights their deceptive, illegal tactics and complete lack of operational compliance. The Ultimate Disrespect (The Promotional Video): To make matters worse, they had me record a full promotional marketing video for them because I was so in love with the vehicle. Now, after breaking my heart and ruining my credit, they are still actively using my video to promote their dealership online. They used my genuine excitement for free advertising, and then threw me away like trash. The Cruelty of Taking the Vehicle Back TWICE: They let me fall completely in love with this car, only to put me on a painful emotional roller coaster by cruelly taking it back from me twice over a two-month period. For 68 days, I lived with constant daily anxiety, never knowing if it would be my last day with the vehicle.Complete Refusal to Help: When I saw what this was doing to my life and explicitly begged them to just call my original auto loan company to explain their 68-day delay and help protect my account, they looked at me and said, "there is nothing we can do." They caused this entire disaster and completely abandoned me when I needed help. They Sabotaged My Credit: They repeatedly ran my credit application across multiple lenders, packing my profile with hard inquiries. My credit score has been decimated, completely trapping me and forcing me to rebuild from scratch just because I trusted them. Underhanded and Sneaky Behavior: Before I even officially agreed to take my trade-in back, they had already covertly switched my license plates back to my old car without telling me. To top off their nasty customer service, they handed my trade-in back to me completely dirty without even bothering to clean or detail it. I have my original car back now and the deal is dead, so I owe this establishment absolutely nothing. But the emotional damage and the disrespect I experienced over those 68 days will stick with me for a long time.Please, save yourself the heartbreak and the stress. Stay far away from this Westside location. They do not care about you, they will use you for free marketing, and they will completely ruin your peace of mind.

Outstanding Experience I just purchased a Ram ProMaster Cargo Van from Jacksonville Chrysler Jeep Dodge Ram Westside, and I can honestly say this was the first truly positive car-buying experience I’ve ever had! From start to finish, my salesman Curtis was absolutely amazing. He was professional, knowledgeable, patient, and genuinely cared about making sure I got exactly what I needed. There was no pressure, no runaround—just honest communication and excellent service. What truly set this dealership apart was the personal touch from the owner, Tommy. He actually came out to greet me and personally thank me for my business. That meant a lot and made me feel truly valued as a customer. You just don’t see that level of involvement and appreciation very often anymore. The entire team made the process smooth, stress-free, and even enjoyable—something I never thought I’d say about buying a vehicle! If you’re looking for a dealership that treats you with respect, appreciation, and top-tier service, I highly recommend Jacksonville Chrysler Jeep Dodge Ram Westside. Ask for Curtis and know you’re in great hands! Thank you all for making this such a wonderful experience!

Absolute best experience ever dealing with a car lot. Everything and everyone from sales to finance was exquisite. I have never had such a personal experience with any dealer. This was our first time buying a brand new car, any vehicle we buy going forward will absolutely be from JCJDR Westside. Shout to George Nammour, very friendly and honest, absolutely no fake to him.I will whole heartedly recommend him and this dealership to anyone and everyone going forward. Thanks for an amazing experience

My husband and I have bought two Jeeps from George and each individual experience was great! Very streamlined, no hassle, no pushing of extra add ons, very to the point. George has gone above and beyond with both purchases in many different ways. We’ve also had our Jeeps serviced regularly at West Side and have never been disappointed. This is the dealership to go to! Ask for George!!!!