Jacksonville Kia
Jacksonville, NC
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# Summary Customers consistently praise the dealership for exceptional sales staff who demonstrate product knowledge, patience, and genuine care for the buyer's needs without using high-pressure tactics. Multiple reviewers highlight smooth transaction processes, transparent communication, and attentive service across sales, finance, and service departments.
I recently purchased a 2026 Kia Sportage from Kirk at Kia in Jacksonville, and I couldn't be happier! I came in with over $10,000 and negative equity on my old car, and Kirk gave me the best deal possible. He was incredibly knowledgeable and patient throughout the entire process, answering all of my questions and helping me find the perfect car. Nick in finance was also fantastic, taking the time to thoroughly explain everything and making the paperwork process smooth and easy. Highly recommend Kirk and Nick for anyone looking for a new car!
I just want to take a moment to recognize Hai Gallo at Kia for delivering an absolutely outstanding car-buying experience. From the moment I walked in, Hai went above and beyond to make the entire process smooth, transparent, and genuinely enjoyable. Her professionalism, knowledge, and attention to detail were top-tier, but what really stood out was her authenticity—she truly listened, understood what I needed, and never made me feel pressured. Hai’s customer service is simply exceptional. She answered every question with patience, made sure I felt confident in my decision, and worked hard to get me exactly what I was looking for. It’s rare to find someone who combines such strong sales skills with real care for the customer experience. If you’re in the market for a vehicle, I highly recommend asking for Hai Gallo—you’ll be in great hands. Thank you again for making this such a positive and memorable experience!
Kirk was amazing with purchasing my Carnival. To start I had done my research. I knew what I wanted, what the numbers should look like and what I was willing to take/walk away at. Kirk greeted us right as we got out of the car, sat us down and did phenomenal. He didn’t try to get me to take a different car, look at other options or any of that stuff. He asked right out if I had color preferences and if I was wanting to trade in. My husband and I had our two kids with us so he did everything he could to get us in and out in a reasonable time frame. Another thing I loved was that he, know I was the one wanting the car, spoke directly to me. I’ve had previous salespeople in the past defer to my husband because he’s the man. It was so refreshing that he acknowledged that I was the buyer and the one who was ultimately making the decisions. He did everything the way I would want a salesman to do and I am beyond happy. Thanks Kirk! You’re the best!
Went and bought my son's first car today. Kirk was our salesperson and he was really great. No high-pressure sales tactics! Would definitely buy again from him!
My wife and I purchased a new 2025 Kia Telluride EX from Jacksonville Kia on 11-29-25. The entire experience was outstanding! I am a retired Combat Veteran, and I enjoyed dealing with a mostly veteran-run operation. Although the entire staff were clearly centered on providing us with the best possible car-buying experience, I wanted to highlight a few members that we dealt with personally. Duncan (Sales Rep): Very respectful, professional and thoroughly knowledgeable. His polite demeanor made us feel comfortable and confident in our purchase. He walked us through all the basic and advanced features of the Telluride with ease. Nic (Finance Rep): A wealth of knowledge. He guided us through every step of Kia’s financing. He made several great suggestions about Kia’s Maintenance Plan and went out of his way to ensure we understood every step of the process. Robbie (Service Manager): An experienced leader who is focused on quality! His team prepped the Telluride for sale and ensured we were happy with our purchase. The Jacksonville Kia dealership made this car purchase one of the most pleasurable experiences we have ever had. Trust Jacksonville Kia with your next purchase and I guarantee, you won’t be disappointed!
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