Jacksonville Mitsubishi
Jacksonville, NC
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# Summary The dealership is consistently praised by customers for its friendly, professional staff who provide knowledgeable guidance and create a stress-free buying experience. While the sales process receives high marks for customer service and attention to detail, one reviewer noted a lengthy wait time of approximately five hours to complete all transaction processes.
## **Five-Star Experience at Jacksonville Mitsubishi** I recently had the pleasure of working with the team at **Jacksonville Mitsubishi**, and I couldn’t be happier with the level of service I received. From the moment I walked onto the lot to driving away in my **2021 Porsche Macan**, the experience was seamless and professional. ### **Exceptional Service Highlights** * **Sales Expertise:** **Jeremy** made the initial part of the process enjoyable and stress-free. The test drive was a standout moment; he was incredibly knowledgeable about the Macan’s performance features and ensured I felt completely comfortable behind the wheel before making a decision. * **Coordination & Professionalism:** **Madilyn** was a true professional throughout the entire journey. Her attention to detail and clear communication kept everything moving smoothly, making what can often be a complicated process feel effortless. * **The Finance Team:** A huge thank you to **Ming and Christina**. They worked diligently to navigate the approval process and were instrumental in getting me into the vehicle I wanted. Their expertise and dedication to finding the right solution were much appreciated. If you are looking for a dealership that combines high-end inventory with a team that genuinely cares about the client experience, I highly recommend visiting Jacksonville Mitsubishi. Ask for Jeremy, Madilyn, Ming, or Christina—they are a powerhouse team!
Alicia was friendly and very helpful with the purchase of my new car! It was a great experience with everything! Although they had me waiting for around 5 hours to complete all the processes! Will recommend her again for sure!
Russ was amazing did amazing to help us get a new car. He was patient, and friendly, and made the entire process feel easy and stress free. Everyone was so sweet and welcoming, and it was clear the whole team genuinely cared and did their best to help us. We’re very grateful for such a positive experience. Thank you to Russ and the entire team!
Staff was very friendly and understanding we had to have our toddler with us. She wasn’t feeling too good that day, but they were very understanding and working with us friendly atmosphere low stress level patient Alicia and the staff were great to work with
Clean & friendly atmosphere…Offered popcorn and beverages…Ask for Henry he will make sure you get a car no matter the hassle
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