Jaguar Columbia

I found this place just browsing around on car gurus after really wanting a nice upgrade for myself.(plus I'm sure the husband was tired of me talking about it). Ended up having a conversation about what I was looking for and they literally made it happen for me. Now a little crazy (yet memorable) backstory, the car I initially wanted I ended up getting approved for and I had to wait for them to get it shipped and audited. Well in the process of the car traveling to the dealership, which was a 2019 Discovery Land Rover, the engine blew. Of course I was upset but I was relieved that it happen when it did versus on my watch. Scott and Will did more than put in the work to make sure that wouldn't happen to me again. Everyday they were on it and always kept me in the loop of things. I didn't have to tell them exactly what I was looking for they kind of already had a visual of what I wanted. Within a week they found me a 2021 Volkswagon Tiguan (pictured below). I've had this vehicle for about 2 weeks now and it runs just like butter. They made sure that it was serviced and squared away riding off with 0 issues. I have absolutely no complaints and I can't thank them enough for their honesty, professionalism and hospitality. I HIGHLY RECOMMEND THEM! I wouldn't want it any other way.

I just wanted to personally thank Damien for taking care of my needs this month. My Jaguar had a check engine light come on. Damien went above and beyond to communicate promptly and accurately about everything that was going on with my vehicle. He worked with my warranty company to get things taken care of from beginning to end. I felt valued and “seen” as a customer throughout this entire process. I was very pleased with the service I received. Thank you Damien!

My experience with Jaquar Land Rover Columbia was Fantastic.It was easy scheduling the appointment for serves on my 2006 XJ8L Jaquar. my Service Advisor was Micheal, and Jeff was my Tech in the shop. Jeff did an inspection on my vehicle and noted several issue that needed repaired , along with the normal service. I received excellent communication from Micheal about the needed repairs.Parts were ordered and upon the parts arriving , Jeff completed the repairs ! Micheal called me and told the car would be ready on Friday afternoon, however i could not pickup the car until Tuesday . Micheal went over the parts list and the repairs and we discussed th total cost. I am thankful for all that this dealership did to repair my car. I am very happy with this dealership and its personnel! I will return , when my service is again due.GREAT SERVICE performed by GREAT PEOPLE! Sterling n Laura Hancock

This is the worst dealership I have ever purchased a vehicle from. After selling my vehicle, I requested a refund for my warranty with Continental. I made that request mid Aug. I sent all proper documents to the dealership, so they could start the process. After speaking with one of the finance personnel, I was told that someone dropped the ball and didn't start the process in August at all. However, I was then told that they restarted the process November 3rd, and I should receive something within 14 business days. As of today, I still haven't received nothing. I've been very patient, but now it's time to take a different route. I wouldn't recommend purchasing from this dealership. I most definitely will not make another purchase from here.

The Jaguar Service is so slack in providing customer service and being honest on when a service is being done. My mom took her car in to get a new key fob made yesterday and Damien Green stated to her it would be $1k and it would take all day. She said ok and they provided her an Uber back to my house. Around 4:55pm I told my mom to text Damien to get a status update since he provided a phone number for her to contact if she has any questions. She texted him and did not get a response. Mind you the service department closes at 6pm. So he basically ignored my mother's text when inquiring about the status on the key fob. Since we did not hear anything I decided to drop my mom off at the service department which of course meant I had to be late for work and use paid time off. I drop her off and headed to work. I get a call 15-20 minutes later and it's my mom. She tells me they didn't even start working on the key fob! She speaks to a gentleman and he looks at the paperwork and it shows that it was supposed to be ready at the end of the day today. So you mean to tell me it takes 2 days to make a freaking key fob!? Are the building it from scratch??? Now mind you Damien told my mom it would take all day yesterday or part of the next morning. But of course he's not there when my mom was there this morning. My mother is not from her. She lives 120 miles from Columbia. She does not have time for her time to be wasted. This truly left a bad impression on Jaguar of Columbia to us.