Jaguar El Paso

We Want To Thank The General Manager, Johnny Pattison For Making It Possible And Making That Call To Get Us Into Our Brand New 2023 Jaguar I-Pace HSE SUV, Fully Electric, Without U, We Wouldn't Have Been Able To Get Such A Beautiful Vehicle. Our Sales Manager, Hector Crosby, You Are Truly One Of A Kind, Your Kind Heart And Your Ability To Get Us Into Our Brand New Jaguar And Getting Us The Financing We Needed Which Made It Possible To Get Such A Luxurious Vehicle, We Also Wanted To Thank Jeff Walker, Our Finance Manager For Making Our Dreams Come True, Your Knowledge And Expertise To Get Us All The Warranties And Completely Getting Us Financed, Just Made Our Experience That Much Easier. Jaime Mejia, And Gabe Lujan, With Out You Guys, We Would Have Never Known Such A Beautiful Vehicle Even Existed, Thank You For Thinking About Us And Making Our Desires And Our Dreams Come True, You And Your Team Are Unique And Extremely Beautiful People, Thank You Again Robert S & Gwendolyn S

The Dealership staff were very helpfull and curteous when my Husband and I entered the building. The General Manager and The Finance Manager were wonderful to deal with. The Salesman could do with some training of some sort. This is a LUXURY car dealership..we should be called by our name - not "Hey Guys"...not very professional. It is also the first Dealership that I have not been shown around , wasn't even shown where the Service Dept is . I will still give the Dealership 5* because one person , should not bring everyone else down. As I said, more training is needed in a few areas for the Sales Person - besides that we had a great ecperience. # Proud owner of a 2023 Jaguar F-Pace.

Update June 29 2023: Vehicle went in for service twice this month and everything went as I would expect from a luxury car dealership. The manager and advisor are on point this time, so it's only fair to update my review. Sometime in 2021: Brought car for airbag recall twice. First time didn't have the airbags and the second time the service was performed but I dropped my ride off in showroom condition and picked her up very dirty with several dashboard screws all over the floorboard. I gave them two stars because I am grateful that no visual damage occurred to the dash or any other parts of the interior. I'm glad that was my only recall. My wasted time going there twice and the way service was performed with "extra" screws all over the floorboard was not to my liking.

If I could leave less than 1 star I would. Staff is friendly and all but the communication is awful. Always tell you they’re going to call you back either for status or to tell you your vehicle is ready and they do NOT. I always have to be the one calling and asking multiple times. Taking the car for the same problem 3x a month. I get sometimes it’s issues with the car but at least communicate better and stay on top of calling your clients. This quality of service does not reflect the exclusiveness of the brand. Wishing there was another Jaguar dealer in El Paso.

Since you've had our vehicle for almost one year, what type of damage is being incured by setting in your service lot. I realize this is the wrong form, but this is the only option for an response since no one answers the phone or returns phone messages. Please call our insurance company.