Jaguar Fox Valley
Appleton, WI
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The dealership receives consistent praise for its knowledgeable, helpful, and accommodating staff who provide prompt service and go out of their way to meet customer needs. While past communication issues in the service department were noted, individual employees have earned strong loyalty through excellent follow-up, timely responsiveness, and genuine customer care.
So nice, helpful, knowledgeable, and wonderful to deal with to get our Range Rover all set up!! Went out of his way to make sure things are good to go!!
Highly recommend Jaguar of Appleton. Friendly staff and a great environment. Will be returning for more service appointments and a newer Jag in the future.
Staff was willing to accommodate all of my needs. They are prompt, knowledgeable and provide excellent service. Again, thank you Jaguar Fox Valley for everything.
I have been a Jaguar customer here for 4-5 years. They had some turnover a year or two ago in the service department which really hurt communication IMO. I had several occasions with a lack of call backs and updates re: repairs, especially in the summer of 2023. However, Gabriele M, one of their employees (I think specifically sales, but he has been extremely helpful with literally everything) has more than made up for any inadequacies in other departments. He sold me my car, followed up with any issues over the years, communicated in an excellent/timely manner at every turn and was always kind, courteous and helpful. One of the best employees at a dealership I have dealt with in my 25+ years of car ownership. As long as Gabriele remains there, I would continue to rec'd this dealership.
Never set foot in this dealership nor purchased anything. I live in lower Wisconsinand wanted to double check a technical topic. JLR North America referred me to local dealers to answer my technical question. Jose helped me out after leaving a voicemail and got me the technical details from the system I was looking to confirm. Thanks to the team! I hope I never need to step foot in the dealership due to a repair, but if I do I trust I will be in good hands. Thanks!
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