Jaguar Land Rover Carlsbad

This is coming from someone who usually doesn’t leave reviews, but I felt compelled to share my wonderful experience at Jaguar Land Rover Carlsbad. If you want to feel like family is taking care of you, I highly recommend coming here. I first went to Land Rover San Diego, where the service I was met with was judgmental and disappointing. Making the drive to Carlsbad was absolutely worth it. Michael, the Sales Manager, did everything in his power to make the car buying process seamless and exciting. Victoria in sales has a natural gift for connecting with people and making everyone feel comfortable. My family and I loved her. Their finance advisor, Armani, was also a delight to work with. From the moment you walk in, you can feel the uplifting energy. I was immediately met with friendly smiles, expertise, and a level of care that felt unmatched compared to any other dealership I’ve visited. Even my experience with the service team was excellent. Eric and Hayley provided thorough explanations and took the time to treat me like a person, not just another customer. I’m incredibly grateful for the entire staff here and the care they put into every part of the experience.

Had a great experience working with Don Cross—he was absolutely fantastic throughout the entire process. Very patient, professional, and always attentive, especially considering this was not a typical transaction. He made everything feel smooth and well handled. Also, a big thank you to Natalie from the finance team, who was incredibly kind and helpful every step of the way. Truly appreciate the level of service and care from both of them. Highly recommend!

First time buying from rob and Gabe and let me tell you these gentlemen were on it. The process was easy. They did not waste our time and worked with us to make a deal on a gorgeous 24 Sienna. One of our bucket seats in the second row was not working, and a couple of the lights in the ceiling were flickering. We all noticed this after the purchase was made, but they made it right with us. I also left my garage opener in the old vehicle that we had traded in and Gabe used express shipping to get me the garage opener as fast as possible back to my house! Little things like that go a long way in my book. Who knows maybe my next car will be. Defender! 🙌🏽

We just purchased a new 2026 Defender and had an amazing experience. Our salesman Jeff was incredibly helpful and patient. He listened to what we wanted, respected our budget and gave us great customer service. The entire team was genuinely friendly and made the process feel easy and comfortable.

I’ll keep this quick. Dropped-off my 25’ Defender for a routine oil change and tire rotation/balance. The Defender was dropped off without damaged wheels and was picked-up with damaged wheels. There was staining all over the 4 wheels and tires rotated. Almost looked like hard water staining as if something got on the tires/wheels and then was left to bake on in the sun. I noticed upon picking the vehicle up from service. I didn’t say anything at the time because I figured a hand car wash at home would do the trick. Man was I wrong. The staining appears etched on and will not come out. Upon informing the dealer (the Defender had to go back the next week for a part to be installed) the Dealer claimed they had nothing to do with the issue. Must just be a big coincidence that just the 4 wheels and tires the service techs removed had the staining but not the spare on the rear door. The dealer insinuating that the wheels were like this before arrival is simply insulting and factually not true. Telling me automated car washed can cause this (which is true), however, they were continually informed that this car has NEVER been through an automated car wash. Next the dealer “customer experience coordinator” (whatever the heck that title means) stating: “Regarding the staining on the wheels, I also checked into the products used in the shop. I have to be honest—we’re confident the spots weren't caused by our technicians. They simply don’t have access to any chemicals in the service bay that would cause that kind of reaction or staining on your wheels”, was just insulting. To be honest, this seems like BS. The dealer washes and details cars yet they don’t have access to chemicals that could stain a wheel if left on too long?? Service tech’s I’m sure use brake cleaners and all sort of chemicals that gets all over their gloves and could easily and accidentally transfer to other surfaces. The fact that this happened is not the issue (mistakes happen), denying it and trying to pass blame to the customer is the issue. The Defender is meticulously maintained and detailed at home by hand. Now I’ll need to take the Defender to a professional detailer to try and sort out the wheels. If you need to frequent this dealer for serving I’d recommend photographing your vehicle upon drop-off (and ensure the photos are time and dated stamped) so you don’t have to deal with this nonsense. Next as a PSA, that part that the Defender needed (to which I called the dealer the day before to confirm it’s arrival and was confirmed it was onsite), well apparently the dealer doesn’t open boxes to confirm the correct part is in fact in the box before you arrive, so there’s a chance you’ll get all the way to the dealer, drop-off the car, and then get a call that the part’s not yet in. Here’s another fun quote for the customer service coordinator: “I know it was incredibly frustrating to hear that the part was wrong after you’d already made the trip in. Just to give you some clarity on that—our process is to verify with the parts department that the order arrived and that the part numbers on the box match your specific vehicle. Since the numbers matched, we felt confident telling you we were ready. We generally don't open the actual packaging until the tech starts the work, which is why we didn't catch the factory packaging error until you were already here. Fun times in Carlsbad.