Jaguar Minneapolis

Fantastic service from Jim Jenson and Paul. My wife and I were looking for a Jaguar F-Type, and Jim and his team found a new 2024 for us. When I went to trade in our BMW Z4 M40i, I had an unfortunate encounter with a Minnesota pothole near Fergus Falls that could have left me stranded for a few days while I waited for a new wheel and tire. Instead, Jim and the team drove up to Fergus and gave me the Jag that afternoon. I couldn't believe that they went out of their way, and it was much appreciated.

I just wanted to update my review my husband spoke to Nick the manager today 3/17/26. It seemed as if he was trying to get my husband upset going back and forth basically trying to protect the company integrity. He asked if we were trying to get the $100+ refunded for the part that they never installed lol. You gave us back a vehicle that was not repaired properly and lied about parts that wasn't installed. We don't argue with anyone about anything that we're postive about we pay people to argue for us. (Orignal review) After my husband spoke to Ben the owner a few months ago. Ben said he'd reach out to us about the service of our vehicle that we spent almost 4k plus a rental car he never followed up and our jaguar stop working again. Luckily we were home at the time and my husband Kereem Peters was able to locate the problem. Funny but not so funny part about it is it was the part jaguar said they replaced. It happened to be the original part my husband bought. They cleaned off as much corrosion as they could and said they replaced the part woth a used one from ebay or amazon. They orignally said that they couldn't find the part and ask my husband to find one and they would install it. Then they said they had fouund one and replaced it. They never replaced it the first two pictures are from the jaguar tech, the next four pictures are from my husband with the parts thet never replaced and the final three are the results from when we got our vehical back from Jaguar. There is no reason to put your fake reply telling us to reach out yo you because we tried that route. You know our phone number and you will know when we contact you again. Future customers should know what type of scammers are in this place

I just bought my new Range Rover from Jaguar Land Rover Minneapolis and had a great experience from beginning to end. Lloyd, my salesperson, was fantastic throughout the entire process. He was very professional, helpful, and easy to work with. He made everything smooth and stress-free. Valerie in finance was also a complete doll and very knowledgeable. She took the time to explain everything clearly and made the paperwork process quick and easy. I’m very satisfied with my purchase and the level of service I received. The team really got the job done, and I would definitely recommend them to anyone looking for a new vehicle.

Don't trust the salesmen here they don't care about your concerns or vehicle, just your money. My car has been in this shop since October. They got it started in November but there were several warning lights on the dashboard that they had to address. I told Mustafa I wanted my vehicle fixed I didn't want to pay $3k for a car that still had a check engine light on. He agreed the service engine light would be off after they changed the fuse box. He called me December 12th and said my car was ready and all the lights were off, I said so the fuse box had the lights on he said yes. He said the repair cost over $7k and had to get the new amount approved. After I paid the cost plus an extra $600 I get in my vehicle and notice all the lights are still on. I asked him what's going on why are the lights still on he says we got your car started didn't we. You would think I'm at some mom and pop alley mechanic shop not Jaguar. I was robbed by millionaires. They take advantage of their customers and will not make it right. I still don't know if my car will make it home and I live in Peoria Illinois. They are the shops you hear about that will fix everything but the main problem so you can keep returning until they drain your bank account. To add insult to injury Mustafa contacted me the next day and said we have charged you $200 for a smoking fee because the loaner car was smoked out. I couldn't believe it no one has smoked in that vehicle since I've had it and it was inspected when I brought it back and their only issue was a scratched license plate sticker. After explaining this to Mustafa he said he'll refund it. Greed, lies and dishonesty is fueled by this company and it's associates. Do not I repeat do not take your vehicle here for service. I brought my Jaguar in to be repaired, I was told my vehicle was ready. When I picked up my vehicle the check engine light was on and they told me that was not part of fixing my car. $3600 later and I have to get my car fixed again. They are scamming customers stay away from this place.

Everyone at Jaguar is polite, caring, attentive, knowledgable and every single person, from Paul Delaney, the Head of Sales, Lloyd White, wonderful sales person, Valerie, the head of finance, Madeline who is a car details tutor, Pat Marsh, great service advisor, the people who wash my car, and everyone, treat me like I am the most important customer they have. I always have the best service and care from them all.