Jaguar Orland Park

Last year I brought my car in for an oil change and was told that I need new tires. Well I had just purchased new tires a week prior. When I said that to the worker who called me all he said was oh you did maybe we have you mixed up with another customer. I’m sitting here again this year in the same dealership. I dropped my car off at 8:30 am for a 9am appointment to change my oil. I left the car and and went to eat breakfast with my husband came back to pick up my car at 12pm only to be told by Max an employee that my car had not been seen yet because the people that brought their cars AFTEF mine and were staying waiting on their car was the priority because they are waiting on their car and because I said I’ll be back they feel as tho there was no urgency. I feel less valued as a customer every time I come to this location. I am livid my time is just as precious as those who stayed and waited on their service. I have to be at work at 3pm. This is so unacceptable .

My experience at this dealership has been great from start to finish. It started when I went online and submitted an inquiry for a particular vehicle. The Sales Manager Ollie Townsend responded to my inquiry and kept me up to date as to what his inventory looked liked. He told me that he had vehicles arriving soon. One Friday he sent me pictures of 2 Range Rover Sports. I told him I would be in Saturday and he told me to see Luis Corral when I arrived and lets just say both of these gentlemen took care of me and made sure I left with the vehicle I wanted. The team here is nothing short of amazing.

The service and help from Jason was outstanding. He is selfless and always ready to move mountains the help. I wouldn't hesitate to buy another Range Rover or Jaguar with Jason as my salesman. Thank you I love my Range Rover Sport!

Tom Akers was willing to conduct the business the way I preferred. I emailed making an offer. His first email to me was an outline of the deal I asked for, accepting it. I called and left a deposit, picked it up the following business day.

Wish I could leave zero stars. Do not get your car serviced here. They do not know what they are doing and they will rip you off after having your vehicle there for weeks on end. What should have been a simple light bulb fix, they ended up charging us 3k for unnecessary work. They are liars and will cheat you out of your money. Do better jaguar.