Jaguar Tysons Corner

I’d recommend being cautious with this dealership due to some communication and follow‑through issues we experienced. First, the finance department refused to accept a check for our purchase, even though we had confirmed ahead of time that checks were acceptable and were specifically asked to bring our checkbook. When we sat down with finance, they declined the check and required a wire transfer instead, which meant an unexpected trip to the bank. While this might not seem like a huge issue on its own, it could have been avoided with clearer communication. As a result, we had to leave the dealership and return about three hours later to finally pick up the car. Second, from the very start of negotiations, we made it clear that having two complete sets of keys was important to us. The sales rep assured us and even said he would guarantee a full set of keys. After getting home and replacing the key fob batteries, we discovered that one fob was missing the physical key. When we brought this to their attention, we were told it wasn’t their problem. We weren’t asking for anything extra—just what was promised. Since then, they’ve stopped responding to our messages. Overall, the lack of communication and accountability made this a disappointing experience. We've been through other dealers who are honest and will do everything they can to help this is not one of those dealers, all they care about here is their bottom line.

I recently was in search of a new vehicle after a total loss collision with my previous car. From the beginning Gavin K. made my experience a breeze. My mother had recommended Gavin due to him previously selling her the last four vehicles she owned over a decade. Big ups to the mangers, Hassan and Craig for their help as well. Luna was my financial manager and she was absolutely amazing as well! I had the smoothest car buying process and will continue to do business with Jaguar of Tyson’s Corner.

I have had both the warranty and post-warranty service done on my 2018 EPace at JLR Tysons since I bought the car. They have always been easy to book service with, easy to work with, and effective in the work they've done on my car - I have not had any need for "do-overs". All-in-all, JLR Tysons service has provided the kind of exemplary service experience that one would expect of a Jaguar dealer.

I am extremely disappointed with this dealership. It has been over five months since we purchased our vehicle, and we still do not have our permanent tags. We have been given multiple temporary tags, and now we’re being told they can no longer issue any more. On top of that, we were just informed that we now owe an additional $321 because Delaware sales tax has increased in the meantime — something that is completely out of our control and should have been handled properly when the vehicle was purchased. This situation reflects a serious lack of organization, communication, and accountability. When you buy a vehicle, you expect the paperwork and registration to be handled in a timely and professional manner. Instead, we are left unable to legally drive without stress and now being asked to pay more due to delays that were not caused by us. We have called back multiple times and now are not getting any return calls or in contact with the manager. I would strongly caution anyone considering purchasing from this dealership to make sure everything is finalized before leaving the lot. This has been a frustrating and unacceptable experience.

Tommy R. in service is outstanding. The dealership moved to a new service appointment system that caused an issue with my scheduled maintenance appointment. Tommy jumped right in and got me scheduled and taken care of. He is very knowledgable about the cars they service (Jaguar in my case), and gave me helpful answers to my questions. I choose to drive from Maryland to get my car serviced here (there are closer options) because of the great customer service from Tommy and the team.