Jaguar Virginia Beach

Terrible service department. Jimmy and Jesus were terrible to work with . They did the old bait and switch and when I called them out on the lies when I have everything in text message(because no one calls you anymore) I was asked to leave the store. They had no idea after a month of having the car the actual issue but wanted to keep charging a diag fee was 229 then wanted 500 then 4200 after telling me the reason the car wasn't blowing any air out the vents was a leaky radiator... To make matters worse I get into my car and they didnt even put it back together nor did they wash it lol . Sucks this is the only dealership. Id try and find someone else to fix your vehicle if possible.

I wanted to like this dealership, but the customer service in Service Parts, and Sales are pretty bad. Everyone is very nice, but the communication is awful. I ordered a tire lug key that was supposed to be in in 3-5 business days that ended up taking over a month to get. The parts manager took multiple calls to get in touch with, and I could tell that the part had not actually been ordered when purchased when I spoke with him. Service department had the best communication, but invoice and repair charges were not well explained when giving estimates. Sales was on par with Parts in terms of communication, very nice and frequently apologetic, but I had to show up in person to get any response to phone calls, messages, and texts. If you're really looking for this level of vehicle, I would go elsewhere if you want to get good customer service.

Sam Orton and Charisse Glans were a pleasure to deal with. Sam was very responsive to my questions, very friendly, and made the experience pleasurable. Also, he’s a very knowledgeable car guy which made conversation all the more enjoyable. Overall an A+ buying experience and highly recommended.

Fantastic service from start to finish with my recent purchase of a Jaguar F-Type and XF from Terrance Blake! Terrance was extremely great to work with and the entire process couldn't have been more simple!

We had an amazing experience while purchasing our new vehicles. Esteban and Aali were very professional and knowledgeable. They worked with us well past closing to get our deals done. We definitely will continue to buy in the future.