Franchise Dealer

James Mitsubishi Greece

Greece, NY

4.5(1,564 Google reviews)

Brands

Mitsubishi

Contact

3800 W Ridge Rd, Greece, NY 14626
(585) 563-2029jamesmitsubishigreece.com/

Google Reviews

# Summary The dealership receives predominantly positive feedback, with customers praising specific staff members for their friendly demeanor, patience, and willingness to work with buyers to secure favorable deals without applying pressure. However, one negative review details a poor experience where a customer felt dismissed and disrespected during the financing process, contrasting sharply with other accounts of helpful and dedicated service.

MK Button2 months ago

I had a great experience at James Mitsubishi in Greece. Everyone was so helpful and friendly. I never felt pressured to buy and they got me a great deal. Tony and Bobby were so helpful and personable during the whole process. I definitely recommend going to them.

Missie Encinaa month ago

Eric was my salesman. He was amazing. Bobby the finance manager was amazing also. They didn't make me feel nervous at all. I had a bad experience here 3 years ago and got screwed on a deal. They helped me out so much this time. I do recommend them. 3 years ago I said definitely not. Very happy.

Victoria Echevarriaa month ago

Absolutely DISGUSTED with the "sales rep" that we dealt with yesterday. I took my little sister here as we were trying to find her, her very first car with an auto loan. I let him know right up front that we were working a little more of a challenged credit and no auto loan history because she has driven cheaper paid off cars up until this point. We talked for maybe 5 minutes. We let him know we had been at a previous dealership and she had gotten approved for a car but we were seeing if a little lower payments where possible! He immediately said "oh that very bad cause credit drops points now", which yes and no idiot! Banks expect your credit to be pulled a few times when you are car shopping and it was 1 pull. He proceeded to tell us he would not run the credit, he got back up walked away and came back and said her credit was a 501 (that's almost a 70 point drop in 2 days) and then again said he didn't run the credit. He didn't ask any other questions just turned us away and said go get the car we already had a deal with. So thank y'all for making my 24 year old little sisters car buying experience even more scary then it already is! If you are thinking about going here DONT go 7 minutes down the road to Bob Johnson they have a great variety of cars and the sales guys there actually wanna help and don't look at you as a paycheck! This dealership needs to do better cause y'all watched a 20K car loan walk right out the door. We went 7 minutes down the road and by end of business yesterday, my sister is picking up here 2023 with less than 55K in miles today! What an absolutely joke this place is! Car are ALWAYS gonna be needed, you are a company in a industry that isn't going anywhere. YOU can BET I will be telling anyone and everyone that will listen about this experience! Good luck! Update: Please do a soft pull NEVER came out of our mouths. Love how he is trying to justify his rude actions and lies. Nothing for me to feel better about with your poor reply when Bob Johnson was about to get her approved for a little over half the monthly payment we told y'all she had gotten approved for. At the end of the day she got a car she is in love with and y'all didn't get a 20K sale you didn't deserve! Thanks for you "code of ethics". I hope you find some REAL ones ethics!

Tammy D2 months ago

I am giving the highest praise to the Mitsubishi team in Greece. My salesman Tyler, he was the best! He was very nice, friendly and was there for anything I needed. Then there was Bobby! He was the nicest guy I ever met! If you want great service, this is the place to go and make sure to get Tyler and Bobby! They Rock ๐Ÿคฉ These two were the best and just all around fun to talk with. It was incredibly refreshing to meet a team who truly understands the value of customer service. Will definitely recommend and go back when needed!

Casey Bellamya month ago

Omg where do I start..my salesman Donnie was the best ever!! He was so patient and understanding. I will definitely give them my business again!! I love the hold crew..They didn't stop until I was approved with no money down!! Please go see Donnie if you need a vehicle.

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