Jerry Seiner GMC North Salt Lake
North Salt Lake, UT
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Salespeople at this dealership receive consistent praise for their attentiveness, product knowledge, and stress-free purchasing experience, with customers highlighting personalized service and convenient delivery options. However, the service department has faced criticism regarding unclear pricing communication and customer service issues, with at least one customer reporting a damaged vehicle and poor follow-up.
We worked with Jake at the Jerry Seiner North Salt Lake. He was extremely helpful and knowledgeable. This is the first time that we've never felt pressured or rushed. Once we decided to buy, he coordinated everything with the finance. Because of our busy schedule, he made sure that the vehicle was detailed and full with fuel before he delivered the vehicle to our actual residence in the valley. The deal that we received was unbelievable. We would definitely return to this lot for business BECAUSE of Jake!!!
I recently picked up a new truck from the team at Jerry Seiner, and the entire process was top-notch. Huge thanks to Scot for making everything incredibly seamless from start to finish. The experience was straightforward, professional, and entirely stress-free. It’s rare to find a dealership team that values your time and makes the transition into a new vehicle this easy. If you’re looking for a smooth, high-quality experience, I can’t recommend Scot and this crew enough.
Just had another great experience with Jerry seiner GMC. This is my second truck purchased through them and I’ve worked with their service department for years. Bobby and Noelle were awesome to work with: attentive, knowledgeable, friendly, helpful. No pressure to purchase as I’ve been looking for the right truck for months. If you want a great GMC truck and a great sales and service team this is the place!
We saw the car I wanted online on a Sunday and sent a message expecting to hear back the next day, but Bobby West actually responded even though they were closed. He assured me he’d get back to me Monday morning, and he absolutely did. On Monday, before I was able to come in, Bobby sent me a personalized video introducing himself and giving us a full tour of the vehicle — something I didn’t even ask for, but really appreciated. It immediately made the experience feel more personal and welcoming. He had already started working on our offer and helping us get financing situated. Honestly, it ended up being easier than going through our credit union. Within just a few hours, the paperwork was ready, the price was in line with what we had asked for, and the car was detailed, fueled up, and ready to go. When we arrived at the dealership to see the car and sign papers, Bobby West met us right away and was ready to take care of us. He was kind, caring, quick, and efficient throughout the entire process. Bryan Muse in finance was also great to work with. He went through all the paperwork carefully with us, answered all our questions, and never made us feel rushed or pressured. Overall, it was a great experience from start to finish, and we will definitely be coming back in the future!
After coming here 4 times for oil changes and have a horrible experience the last 2 times, I decided that I will never come back again. The last time I was here I ended up getting my car back with a broken windshield and did not get anyone interested on actually taking care of that for me (ended up getting tired and replaced the windshield myself, which cost over 700 dollars). Today I gave another chance and brought my car again for an oil change and mentioned that the fuse for the front camera was probably burned, just as the one for the charging port and asked if they could take a look (nobody at any time mentioned that there would be a 240 charge just for a 5 min look on what was actually wrong). Without doing any service for the charging port after me declining the service to be done, they still wanted to charge 240 dollars just for the fact that they look at it. If that is their price, fine (too price), I'm not exactly mad for the price, I'm upset for the fact that nobody had informed the charge for the diagnosis upfront. I would have said no right away. After complaining they took off the price but clearly were very rude at me, making an extremely upset face and making a very unfortunate comment. I was never so bad service at a place like I have been here. I'm definitely never coming back here again and recommend any customer to actually look at other Jerry Seiner for services, just not the one in North Salt Lake.
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