Jerry's Chevrolet
Weatherford, TX
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# Summary The dealership earns consistent praise for its sales and finance teams, who are noted for their professionalism, product knowledge, clear communication, and ability to create stress-free purchasing experiences both in-person and online. However, one customer reported a serious incident involving failure to protect a vehicle left in the dealership's care during a hailstorm, resulting in significant financial loss and unresolved warranty concerns.
My sales representative, Garrett, handled nearly the entire process online, making everything incredibly convenient and stress-free. He was professional, attentive, responsive, and never once applied pressure. Every question I had was answered promptly and thoroughly, and he made sure I was comfortable and informed throughout the entire purchase process. It's rare to find someone who combines product knowledge, professionalism, and genuine customer service as well as Garrett does. On the finance side, Cotton was equally impressive. He was extremely knowledgeable, took the time to explain everything clearly, and worked diligently to secure the best rate possible. He made what is often the most stressful part of buying a vehicle straightforward and easy to understand. Together, Garrett and Cotton created an experience that was not only smooth and efficient but genuinely enjoyable. Their professionalism, communication, and commitment to customer satisfaction are exactly why people return to a dealership and recommend it to others. I highly recommend working with Garrett and Cotton. They are true professionals and a credit to the dealership. Thank you both for making this one of the best vehicle-buying experiences I've ever had. They've earned all my future business.
From the time we pulled up, we were greeted by a nice man who was patient and showed us a couple of different trucks that my husband wanted to look at. Eventually, we settled on one 2026 Chevy 2500 HD ZR2. Everybody was very nice and the purchase went smoothly. This is my husband’s first new vehicle he’s ever purchased and it’s his dream vehicle. Thank you for making his dreams come true. I’ve never seen him smile so much.
Overall another great experience. Cody English went above and beyond to help accommodate my situation being from out of state and provided me with all the details needed and was very easy to communicate and work with. Robert in finance explained everything to me very clearly and detailed. The management also was extremely easy to work with in the buying process being an out of state customers as well. All that is why I have bought twice from them and will again in the future.
If you are considering trusting Jerry’s Chevrolet with your vehicle — please think twice. My elderly mother took her Cadillac SUV here for warranty work, having purchased it brand new in 2020. What followed has been months of stress and ultimately the loss of a luxury vehicle and $15,000 out of pocket to get a basic SUV replacement. While her car was in their possession, a hailstorm hit the area. The dealership had their new inventory covered, protecting those vehicles, but left my mom’s SUV sitting out unprotected despite plenty of open covered spaces (see photos). The result: a busted windshield, glass on the dash, and hail damage all over the car. She took more care with their loaner vehicle than they did with her own (turning down her out-of-town trip to keep it safe from hail when she heard there was to be possible weather). The dealership’s response? They told her her insurance would need to cover the damage — even though the car was in their custody and their lot when it was destroyed. No apology beyond a casual “sorry.” After weeks of waiting for warranty work, they sent her home with her car — now hail damaged and the original problem never found or repaired. Her insurance totaled the SUV, charged her a $1,000 deductible, and left her with a payout that didn’t come close to replacing what she lost. She had to add $14,000 of her own money just to get a basic SUV. In short, Jerry’s Chevrolet cost her a 4-year-old luxury SUV and $15,000 out of pocket — all because they failed to protect a customer’s vehicle in their care. This wasn’t just “bad luck.” There were weather alerts & a history of 24 hailstorm reports within 10 miles in just the last three years. Jerry’s knew the risk, protected their inventory, and neglected hers. They will not take care of you. will not communicate on what the issue is as you wait weeks, and will not stand behind their responsibility to protect your vehicle. Please learn from our experience before you trust them with yours. My large extended family has purchased from Jerry's for 30+ years. My parents have bought at least 10 cars from them in my lifetime. Never again.
Freddie was great to work with. No haggle back and forth pricing. Straight to the point and really helped us make a good decision on what we needed.
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