Jim Click Ford of Sahuarita & Green Valley
Green Valley, AZ
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# Summary The dealership receives consistent praise for individual staff members who provide professional, patient, and personalized service, with multiple customers highlighting positive experiences with specific salespeople and service advisors. However, one customer reported frustration with communication failures and unresolved warranty repairs, suggesting inconsistency in service delivery across the team.
I had my 2020 Mustang GT serviced at Jim Click Ford in Green Valley and had a great experience thanks to Brianna. She was extremely professional, friendly, and kept me informed throughout the entire process. From the moment I arrived, she made everything smooth and easy, making sure my car was taken care of and that I understood what was being done. Customer service like hers is hard to find these days. Brianna truly went above and beyond to make the experience stress-free, and it’s clear she cares about the customers and the work being done. If you’re bringing your vehicle to Jim Click Ford, I highly recommend asking for Brianna. She’ll take great care of you and your car. Thank you again!
I am a bit disapointed with Jim Click in green valley. I brought my Bronco in for a few minor repairs, covered under warranty. They said they would need to order parts, even though one was a minor soddering job. The "advisor" never called me to tell me when they were in. When I called the service department, each time I was told I need to talk to the same "advisor." Everytime he wouldn't answer, and I would go to his vm. I left him several messages but never got a reply. Finally I took it in for an oil change, and asked both the person on the phone, and the NEW advisor when I arrived about the repairs. She looked at it, but I guess was never included? They did the oil change and that was it. I guess they don't want to mess with warranty repairs. Will have to find another dealership. Sad. Only gave 2 stars becauset the lady helping me was firendly at least.
Great experience at Jim Click’s this week. Our salesman was Max. He was very accommodating and experienced. Smooth sale, happy with our purchase! All the employees were very friendly, but If you are looking to buy, ask for Max.
Bruce is a very patient salesman. Listened to all my questions and answered them. Gave him an offer and Bruce and his boss accepted! One very happy customer 😀! Thanks Bruce!
Anyone looking for a car, reach out to Paul Fernandez! He got me exactly what I wanted, and I’m definitely satisfied with his customer service. From start to finish, Paul was professional, patient, and genuinely focused on making sure I found the right vehicle—not just making a sale. He listened to what I was looking for, answered all my questions clearly, and kept me updated throughout the entire process. There was no pressure, no runaround—just honest communication and top-tier service. He made the whole experience smooth and stress-free, which is rare when buying a car. If you want someone who truly cares about their customers and goes the extra mile, Paul is the person to see. I highly recommend him to anyone in the market for a vehicle!
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