Jim Click Mazda East Service

I brought my daughter’s car to this Mazda dealership in Tucson for a routine oil change before her drive back to Houston. We paid for new wiper blades as recommended. The driver-side wiper was installed improperly and does not clean the windshield at all (see attached). When I raised the safety issue, they offered only a future oil change (months from now) with no urgency to fix it. It is disappointing and concerning that a dealership would be comfortable sending a young driver out on the highway with an unsafe wiper blade. I expected better quality installation and better customer care from a Mazda dealer.

Untrustworthy and not a pillar of our community: In a time where budgets are tight and supporting our families can be a challenge Jim Click Mazda East Broadway Service Department seeks to take advantage of people. Wife's car rear seat latch was non-functional and my wife made an appointment. They quoted $481 for parts and labor for a "broken assembly." The part cost after dealer mark up was $139. Refused service and checked it myself. The fix took 10 seconds by simply reseating an exposed spring in the latch assembly; $0 and 10 seconds. Hindsight I should have inspected the car before the service was scheduled. Jim Click is supposed to support our community through honest work and support, not defraud it by providing limited details and lack of transparency. We can understand high labor cost for actual work but this is unacceptable, disappointing and an example for everyone to doubt their initial quotes. An honest service department would provided a simple explanation to fix it.

Horrible experience with Jim Click Mazda. I brought my CX-9 to fix the parking brake my adviser was Josue. They kept my car for 6 weeks and still not fixed. Left several messages and No updates. I believe this place need better management.

I had a wonderful experience at this dealership, and a lot of that is thanks to my salesman Sam. From the start he was relaxed, genuine, and never once made me feel pressured to by a car he let me see every car I was interested in. It was exactly what you hope for when making a big purchase. He helped me find a great deal on my Mazda CX-50 Hybrid and I couldn’t be happier with it. If you’re looking for someone who actually listens and makes the process easy, ask for Sam.

Extremely poor communication and lack of accountability. I have called multiple times, spoken with at least three different employees, and left several messages—no one has returned my calls. I was told they “don’t print contracts anymore” and that my signed contract would be emailed. I never received it. I was also promised service records for the used vehicle I purchased, and those were never provided either. At this point, I have no contract and no service history, despite repeated attempts to obtain them. That is completely unacceptable. I live far from the dealership, so making a trip back just to chase down paperwork that should have been provided upfront is not reasonable. If this is not resolved promptly, I will be filing formal complaints with the appropriate consumer protection agencies. This entire experience shows a serious lack of professionalism and follow-through. If you’re considering buying from here, make sure you do not leave without every document in hand—because getting anything afterward appears to be a major issue.