Jim Falk Chrysler Dodge Jeep Ram
Kahului, HI
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The dealership receives consistently high praise for its knowledgeable and professional staff members across sales, service, and finance departments, who are commended for making transactions smooth and stress-free. However, one customer reported significant issues with paperwork processing and title problems that resulted in registration delays and ongoing vehicle ownership complications.
I found a vehicle on Facebook Marketplace and ended up having such a great experience at Jim Falk Chrysler Jeep. Jarret Johnson helped me sort through several used vehicles to find the right fit for my daughter. He was incredibly helpful, professional, and kind — truly easy to work with from start to finish. Justin Kaupe (GSM) and Shawn Kubo in finance were also fantastic. The entire team made the process seamless and efficient. They detailed the vehicle and had us in and out within just a couple of hours. I genuinely wish all of my vehicle purchases were this pleasant. Thank you all for making this such a smooth and positive experience! 💞 Highly recommend!
Worst place to go, don’t got all their paper work in order to get my registration and safety to me in time. Now my car after having it for 9 weeks having title issue from the last owners. Like come on. Shady shaddy. Waste of time waste of Money. Don’t ever go there. Spend your money somewhere else
James in service and Sean are amazing! I also felt with James in Parts and was incredibly knowledgeable and quite price friendly! The whole operation is very well run!
I wanted to take a moment to share my excellent experience with Jim Falk Chrysler Dodge Jeep Ram. From the moment I arrived, James greeted me warmly and made the entire process easy and stress-free. He was friendly, patient, and extremely knowledgeable, all while respecting my time throughout. It’s rare to receive such attentive and professional service, and I truly appreciate the way James represented your dealership. Sean was welcoming and professional. He explained everything clearly, gave me an accurate estimate, and even kept me updated throughout the process. Sean went above and beyond to ensure my car was ready on time. Please extend my thanks to both and the rest of your team for creating such a positive experience.
Thank you to Jim falk jeep staff manager Justin, agent Camron and Allan for the best customer service. We had the best experience when buying our new vehicle. There was no pressure at all, they were friendly, well organized, thorough information about the vehicles we were looking at and very helpful. 1st time buyer from Jim falks jeep and loving it.
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