Jim Shorkey Toyota
Pittsburgh, PA
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Staff members consistently deliver attentive, professional service that goes beyond typical dealership interactions, with salespeople following up proactively, handling transactions efficiently, and securing favorable financing terms for customers. Buyers report fair pricing on both new purchases and trade-ins, combined with transparent communication throughout the sales process that successfully rebuilds trust even among those previously disappointed by other dealerships.
Great sales experience. Called to set up appointment as we were 2 hours away. Nina in sales got everything set up for us and stayed in touch while we were traveling and had the vehicle out front and ready to look at. Brett R. actually handled the sale when we got there. He was very nice to work with, settled the deal quickly, and was very up front. We arrived a little late, and took him past normal closing time but he was fine with that. Very nice dealership overall.
Can't say enough about how awesome Derrick Downs was to work with! He and the team at Jim Shorkey Toyota made the purchase of my new 2026 4Runner TRD Pro the best car buying experience I have ever had. Derrick was professional, knowledgeable, friendly and kept in contact with me every step of the way. I drove over 200 miles just to deal with them...and I would do it all over again! Highly recommend! Loving my 4Runner! Thank you Derrick and Jim Shorkey Toyota!
With the intention of trading in my 2018 RAV4 and upgrading to a new RAV4, I went to the dealership where I had bought my first RAV from. That turned out to be a less than pleasant experience but I really wanted the car! Lucky for me I ended up finding the exact same Rav4 XLE Premium at the Jim Shorkey website. I got even more lucky when Jennifer Yeager answered my inquiry. 🙂. My experience the previous day left me angry and extremely gun shy now trusting car salesmen. We all know the stereotype and it can be real. Jennifer listened to my unpleasant experience, assured me that they didn’t operate that way, and that she would take care of everything. I knew I wasn’t being unreasonable with the deal I wanted to make and I really wanted that car! After I told her what I could do…she took over. In about a hour l, they offered a fair price for my trade and I received a way better APR than the other dealer came back with. Significantly better! Not only did Jennifer accomplish the record time deal, she understood my hesitance in visiting another dealership for another let down, and Jim Shorkey is an hour away. So…she did the entire sale via text message with me. When I got up there I basically signed and drove! I couldn’t be more pleased with the experience. 😀 I really like the RAV4. I bought my first in 2018 after riding in my friends. I intend to drive one until something else impresses me more. I also believe in loyalty which is why I went back to my previous dealership in the first place. They will get their own review. This is about Jennifer Yeager and Jim Shorkey Toyota including Bob Rizzitano, the Finance Director. He scored the awesome APR through Toyota Financial that I never thought I would qualify for. As I drove home in my brand new RAV4 XLE Premium I felt so grateful that a crappy experience at one dealership led me to a saleswoman and a dealership that went above and beyond. I certainly feel better about being loyal. The care to my financial needs and vehicle wants was exceptional! I highly recommend buying your next car here.
Had a great experience with Nina and Marina at Jim Shorkey Toyota! Nina went above and beyond to get us our vehicle as soon as possible, as it was still in production when we went looking for one. They gave us a reasonable offer for our trade-in and talked through every step of the process with us. We love our new 2026 RAV4!
Lee Moschetti is the best! He sold us the most amazing Toyota Sienna and we are so happy with the experience and price! Thank you for all your help, Lee! Highly recommend asking for Lee if you are looking for a new car!
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