Jim Trenary Chevrolet GMC Union

first time buying a car and every part of the experience was great! ryan and taylor were amazing, very personable and knowledgeable. they answered all of our questions and explained everything throughly. even after the initial buying process they have stayed in contact making sure everything is still going okay with the car. overall 10/10 experience very happy with my purchase and the people that helped me along the way!

To start off with, I will mention the Best first... Taylor was great and very helpful. She is the best representative in the entire company and she alone deserves 10 Stars.... However, the Manager is Horrible. A part that was known bad when I purchased it, was ordered and when I went to have it installed, the manager came out and rudely said that they were not going to support / Fix my Vehicle... STAY FAR FAR AWAY FROM THIS PLACE.. Where the sales staff (Particulally Taylor) is great, the Manager that came out to meet me was Very Arrogant and does not support the product he sales. I was barely out of the vehicle before he was running out to me to tell me that he was not going to do the work that the parts have already been received for and appointment setup to get the work completed, and he runs out to meet me telling me that they would not do the work. This review is 1 star strickly because of the Manager and no reflection on the Sales Staff). Again, Taylor is a great representative of the Company, but like many companies... A Bad General Manager like the one they currently have makes this location 100% worthless and I do not deal with people like that... Treat it like the song.... "RUN BOY RUN"... But run in the other direction! I certainly never have seen a manager act like this in my entire life and I have seen some bad managers ini the past. If they change their stance on this, I will update accordingly... But as it stands right now they have 1 Star only because I cannot add a review with Zero or Negative Stars.... Note: No Bad Reference to Taylor. She did a great Job... All this Bad stuff lands straignt on the Manager and no one Else... As Noted... "RUN BOY RUN"!

I have had a great experience working with Chris in the service department at Jim Trenary Chevrolet in Union. Chris was professional, friendly, and extremely helpful from the start. He took the time to clearly explain what my vehicle needed and has kept me updated during the entire process. Chris assisted me with getting a rental while the work is being completed. It’s always reassuring to work with someone who genuinely cares about their customers and their vehicles. I really appreciate the great customer service from Chis. Great customer service is so hard to find anymore, but I am glad I did!

Our 2025 Trailblazer was only ours for a day when the check engine came on. It is our only vehicle, and it was a weekend. We sat tight (literally) until Monday morning, when several dealers told us they could get it in for diagnosis in a week or two. That was not an acceptable solution with an unfamiliar vehicle and our long history of caring well for our cars. Our next call, to Jim Trenary in Union, was nothing short of a plea for help, and it was spectacularly rewarded. Of course, they would be happy to help us, when could we bring it in? And an hour later, we were welcomed, informed, smiled at, laughed with, and even sharing cell phone radar shots of an impending thunderstorm with the manager of the dealership! The problem was diagnosed, and while our car was undergoing a two hour repair, we were actually offered a ride home, and a return ride to the dealership where we were given an explanation of the issue, smiles all around for the freshly baked brownies I brought them in thanks, and told ‘of course that’s how they do business’ by everyone from the dealership manager to the repair team, to the office clerk who provided our still-under-warranty, no charge receipt. It is so wonderful to know there are still people who care so deeply. We are customers of Jim Trenary for life!

Went to Trenary's for an oil change. When I went to the window to pay they also included an estimate for additional work. I went to another reputable dealer to get an estimate on said work. They said that I would have to pay to degrease so that they would be able to find where said leak was coming from. I paid,they did the work and could not pin point where leak was coming from. Also said my ball joints needed to be replaced. This other reputable dealer said it had a little play,but didn't have to be replaced at this time. And this Trenary's is where I bought my car. I will not be back ever for anything.