Jimmy Vasser Toyota Of Napa

What a wonderful experience from beginning to end. We were in the market for a new RAV4 PHEV and looked up and down the state of California to find a dealership that had the vehicle and had it at MSRP. Luckily we contacted Jimmy Vasser Toyota and worked with their salesman Quintin. Not only was he prompt in his responses he also gave us exactly the deal we wanted. No mark up no bs, just a solid deal and held the vehicle for us to come get. In addition the sales manager did not try to upsell us on any of the maintenance or extended warranty products afterwards which was refreshing. The cherry ontop was they sent us a box of brownies and a coupon for buying our vehicle from them. For my next Toyota I will definitely be going to Jimmy Vasser Toyota. Great experience overall!

Interesting dealership. I purchased a vehicle from them in the past and had a good experience, so I felt comfortable returning and went out of my way to give them my business even though I live 2 hours north. I purchased a used 2022 Toyota Tundra. I understood it was being sold “AS IS,” but you do have some expectation as a buyer that the vehicle being sold is in somewhat decent condition, considering the Vasser name being so reputable. On the drive home, exterior trim pieces on the front bumper literally fell off the truck. I later discovered the mounting clips were broken and the moldings had been attached using 3M double-sided tape instead of being properly repaired. I also discovered pieces of the driver seat had been zip-tied together, which broke shortly after purchase. The metal frame of the seat isn’t covered by any cushion and presses into my back enough to make it very sore while driving. To be fair there was some communication back and forth after I mentioned the vehicles issues, and I sent photo and video as requested by salesman. However, the only solution offered was for me to drive 2 hours so they could “look at it,” without any indication of what they would actually be willing to repair / help with. I did ask multiple times to speak with someone else or have my issues escalated to a sales manager or anyone higher up so I could decide if it was even worth making a 4-hour round trip, but that never happened. Another concern was that prior accident damage was not disclosed. I specifically pointed out damage to my salesperson during the purchase process and was told it was just “wear and tear.” Vehicle was also missing floor mats which I didn’t realize until a few days after purchase and figured it’s pointless to mention since they don’t want to help with anything else. Just a heads up to future buyers, thoroughly inspect any used vehicle before purchasing from these guys OR go elsewhere.

I recently purchased a 2015 Toyota Camry from Jimmy Vasser Toyota in Napa, and I had an outstanding experience thanks to Anthony Rangel. From the moment I arrived, Anthony was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured during the process. What really stood out was how far Anthony went to make sure I was completely satisfied with my purchase. He was patient, attentive, and worked hard to ensure everything went smoothly from start to finish. His dedication to customer service and willingness to go above and beyond made what can often be a stressful experience feel easy and enjoyable. I am extremely happy with my 2015 Toyota Camry and grateful for the exceptional service Anthony provided. If you’re looking for a vehicle and want to work with someone who truly cares about his customers, I highly recommend asking for Anthony Rangel at Jimmy Vasser Toyota. Thank you, Anthony, for making this such a positive car-buying experience!

Best car buying experience I’ve ever had. Thank you so much to Will Cress and Mariano! Cannot believe how quick and detailed they were with my purchase. I will absolutely purchase another vehicle from them again.

Working with Joey Caretta was hands-down the best car-buying experience I’ve ever had. Joey was professional, knowledgeable, transparent, and genuinely had my best interests in mind from start to finish. There was zero pressure, no games, and every question I had was answered clearly and honestly. He took the time to understand exactly what I wanted, walked me through my options, and made the entire process smooth and stress-free. Communication was excellent, timelines were respected, and everything was handled efficiently and with integrity. If you’re looking for someone you can actually trust when buying a car, Joey is the person to work with. I would recommend him without hesitation and will absolutely be sending friends and family his way.