Franchise Dealer

Joe Machens Hyundai

Columbia, MO

4.7(2,591 Google reviews)

Brands

Hyundai

Contact

1300 Vandiver Dr, Columbia, MO 65202
(855) 665-5536joemachenshyundai.com/

Google Reviews

# Summary Sales staff members including Ashton, Andres, and Rafael consistently deliver knowledgeable, patient, and personable service while prioritizing customer needs over quick sales. Customers praise the dealership's transparent processes, responsiveness, and willingness to go above and beyond, including staying late to complete vehicle preparation and sourcing vehicles from other locations.

WhiteWeather2 months ago

Great experience, I had a few hiccups on my end before the visit but Ashton worked with me through them all without any issues on purchasing day. We got through the whole process in an extremely timely fashion and had the car within 3 days of first seeing it! I would highly recommend Ashton!

JJ B6 months ago

Ashton S was great he worked with us for several months, he kept us informed and was very knowledgeable about the products. I would recommend him to others. We are enjoying our new palisade hybrid.

Paige Doogs2 months ago

Fantastic experience with Andres from start to finish. I reached out on a Friday evening, not too long before closing to ask about locating a vehicle from another dealership, and he was incredibly responsive—quickly speaking with his manager and following up with options and pricing. I really appreciated that he was not pushy at all about purchasing a vehicle already on their lot. When we arrived Saturday, he was assisting another customer, but the team made sure we were taken care of right away with a test drive and a comfortable place to wait. The entire process was smooth, and he communicated clearly throughout, making sure we understood every step. Even though the vehicle arrived right at closing time on Saturday, he and the detail staff stayed late to ensure it was fully cleaned, detailed, and fueled before we left. We didn’t leave until about an hour after closing, and they were still very courteous and apologetic for the timing. Overall, an excellent experience with outstanding customer service. I would highly recommend working with him.

Debra Hegera month ago

Hands down best experience with a sales person. We aren't spring chickens either! We have bought and sold a lot of cars in our lifetimes. Rafael was informative, polite, funny , insightful, proactive and genuine. He was knowledgeable and personable. He was attentive to our needs. We will definitely want to have Rafael in the future for any car needs at Hyundai. Thank you Rafael!

Tressa Shirley6 months ago

⭐️⭐️⭐️⭐️⭐️ From start to finish, my auto purchasing experience was nothing short of exceptional. Ashton went above and beyond to make the entire process smooth, stress free, and actually enjoyable. He was knowledgeable, patient, and truly listened to what we wanted and needed, not just what would make a quick sale. The entire finance team deserves major praise as well. They were transparent, efficient, and walked me through every step with clarity and professionalism. No pressure. No confusion. Just honest answers and real support. What stood out the most was how valued I felt as a customer. This team genuinely cares about making sure you leave confident, informed, and happy with your decision. That kind of service is rare these days. If you are looking for a dealership that treats you with respect, works in your best interest, and delivers a top notch experience, Ashton and the finance team @Joe Machens Hyundai are it. I would recommend them without hesitation and will absolutely be back for future purchases. 🚗✨

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