John Bear Buick GMC
St. Catharines, ON
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# Summary The dealership is praised for its exceptional customer service, with sales staff and service personnel consistently described as kind, patient, and going above and beyond to meet customer needs. Customers highlight the professional, stress-free experience from vehicle purchase to service, along with follow-up care that made them feel valued and appreciated.
Forgot to make a review a while ago when I first purchased my new car.. I just stopped in one day to look at some SUV’s…I just got a doggy and needed some more room for us.. this kind lovely lady came out to help me .. I would like to thank QUEEN B for helping me she was so kind and patient..went above and beyond! I couldn’t be more happier with the purchase of my new car!! Thank you Shirley & John Bear Team I love my new car & so does my girl Masie🐾🩷
We recently purchased a vehicle from Sam, and the entire experience was smooth, easy, and stress-free from start to finish. Sam was professional, knowledgeable, and made us feel completely comfortable throughout the process. He answered all of our questions, never made us feel pressured, and went above and beyond to ensure everything was taken care of. What started as a car purchase ended with us feeling like we made a friend. We truly appreciated his honesty, kindness, and excellent customer service. We absolutely love our new vehicle and will definitely be returning to Sam for future purchases. Highly recommend!
Shirley the queen bee, is the most amazing sales woman to work with. I bought a used SUV and she made sure that everything was done properly. She even called back to make sure everything was OK and to wish me luck. I highly recommend getting a used vehicle from John Bear and talking to Shirley the queen bee!
We purchased used vehicle from John bear, we met with Lisa & A.J one Saturday afternoon and I must say we were treated with absolutely phenomenal customer service, guidance and information and extreme kindness. I would recommend anyone to go see them. We absolutely love our vehicle, hope to one day do business with them again.
I own a 2003 Corvette Z06 that was in need of tires. I contacted John Bear and was directed to GM Jeremy. My previous investigation of these tires showed that they were constantly on backorder. This was in November of 2025. Jeremy asked me to leave it with him as he consulted his Parts Department. A few days later, I received a call from Jeremy that the tires were ordered and would arrive, perhaps, in March of 2026, and they did. As my car was in storage till the end of April, Jeremy and his team accommodated my schedule, and we made a service appointment for the first week in May. I arrived and was greeted with a smile by Terry Lynn in service. I left my car there feeling I was leaving it in very capable hands. Three hours later, I received a text from Terry Lynn that my Vette was wearing new rubber. These are very expensive Goodyear F1 Supercar tires on very expensive magnesium rims. As the owner, there is an element of concern in that high-profile scenario. The first thing I noticed is that the installer properly updated the 'balancing' method from outside to inside. That impressed me. Both Terry Lynn and Jeremy joined me outside for the celebratory inspection. The service transaction was accurate as discussed, 5 months earlier. From enquiry to completion of this service, I felt valued as a customer and confident as a proud Corvette owner, in John Bear's ability to successfully complete the mission. My 5-star rating was well earned.
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