John Thornton Chevrolet

I set an appointment to come see and buy a specific car. I live an hour away, so before driving out I made sure to confirm that the vehicle was still available. I was told yes, it’s here and ready. I get there after driving all that way, and suddenly I’m told the car was already sold. No call. No heads up. Nothing. I wasted my time, gas, and rearranged my schedule for this. This is hands down the worst experience and worst customer service I’ve ever had at a dealership. Completely unprofessional. I would not recommend this place to anyone

Jason helped me with my purchase of my very first car. He made the process so easy and smooth. He was very helpful through it all. Both Jason and Cherise (the finance manager) stayed after hours in order to complete my first big purchase. I definitely recommend this dealership!! VERY pleased with their GREAT customer service (:

Found myself in a situation where I needed a new car. Knew that I wanted a Chevy. Since I had bought two before thought about going back there, but it was far. Then I remembered that John Thornton where I had been for service was close and they will transport you. I started online. They called me. I expressed that I didn't want to spend all day in the dealership. I didn't want to test drive I just wanted the vehicle I saw online. Grant, Nancy, and Adriana made everything so easy for me. It was all done over the phone. I then called my insurance company so the new car could be insured and they picked me up. Gave me a tour of the new car. Helped me set up everything and filled me up with gas. This is how car buying should be. Great service, good people and simple. Highly recommend!

Had the absolute BEST experience here after going to 2 other Ford dealerships and leaving empty handed given there’s a 2 month open recall on Ford Rangers. Ended up leaving with a Chevy Colorado which I actually preferred to the Ranger… it was a year newer with better features for the same price! Dylan was fantastic, great conversation and very friendly without being pushy or over the top like some sales people can be. It felt like we were just having a laid back conversation but with someone who paid attention and was very knowledgeable. Highly recommend both checking out the Colorado and asking for Dylan when you come!

Truthfully, the service of John Thornton Chevrolet was unfulfilling. I dropped my car off to your location Wednesday evening for an 8am appt on Thursday for my driver passenger seat 💺 to be put back onto the track. My car was in your care all day ONLY for my vehicle passenger seat deemed unfixable. Chuck, your receptionist, mentioned your facility probably could not fix it from the beginning but came out to my vehicle to view my passenger seat himself before I left it with your office. Only then for Chuck to call me to come obtain my car Friday morning and charged a $199.99 PLUS TAX "diagnostic fee" when I made it clear to simply fix my passenger seat to be able to go forward & backward. The seat motor is working just fine. I did not need absolutely any additional service, yet I was still charged an astronomical fee for no work successfully completed on my vehicle. I felt robbed and bamboozled when a simple "we are unable to fix your seat" would have sufficed. Then return my keys for me to try an alternate option. Instead I was told it would be $1,300 for part and labor to fix it. That's RENT prices! It sickens me to have frivolously spent my hard earned money of $200 plus for NOTHING. Some years back, your establishment fixed my a/c unit on that same vehicle for over $2k. My car is paid off so it was worth fixing at that time. However, trusting your office this time around has definitely steered me away from future business with John Thornton Chevrolet. Thanks for listening.