Johnson Family Chevrolet

In April, my husband and I were traveling back to Indiana from South Carolina, and we pulled into Johnson's with an emergency fuel pressure problem. We were pulling a 40ft 5th wheel, and our Diesel Silverado 3500 kept going into limp mode every 10 miles. My husband had already diagnosed what the problem "was not." It was not the fuel filter, as that had already been changed a couple of times just to get us off the highway and to a dealership. The service department would not listen to him, and assured us that it would be fixed with a GM fuel filter. $387 later, they sent us on our way, ensuring us that we would not have any issues, despite our concerns. The truck only made it 5 miles down the road, and it again went into limp mode. Called the service department and asked to speak to our technician, and "surprise" he had already left for the day! The service department offered no feasible solution that would allow us to get home. After finally asking the service manager many questions, she suggested that we get a OBD2 reader to clear the code every time that it went into limp mode to make it home. Overall, the service department should have listened to my husband, and made proper recommendations on what needed to be done or what could be done beyond a fuel filter. Luckily, we managed to get back off the highway to buy an OBD2 reader, and get home. While I appreciated that they got us in without an appointment due to our situation, they should have been thorough and provided us with an accurate diagnosis. With research, my husband learned that he needed a lift pump, due to the age of the vehicle and the fuel pump getting weak, in order to provide enough fuel pressure for pulling. He now has one installed. Please listen to your customers! We needed solid solutions, not a $387-5 mile fix that left us stranded again.

Charles was fantastic to work with. He went above and beyond, was kind, professional, and made the entire process smooth from start to finish. He was the reason I drove two hours instead of buying locally. After a lot of less-than-great experiences at other dealerships, working with Charles was a breath of fresh air. He treated me with genuine respect and kindness and made everything easy. I ended up getting the car I was looking for and couldn’t be happier. I highly recommend working with him!

What a great experience my wife and I had today buying a "new to us" vehicle. Frankie Driver, our Sales Rep, helped us through the entire experience, and made everything painless. If you are in need of a vehicle, let these folks help you. You won't regret it. Good people!

Huge shoutout to Johnson Family Chevrolet! The family and I stopped by for an EV charge today. The charger was a little slower than we needed, but honestly the hospitality more than made up for it. The kids and dogs got to play ball, the staff welcomed us inside to use the bathrooms, and they even let us refill all our water bottles. A+ experience. This is why I love small-town dealerships and the people behind them. Thank you again to the team at Johnson Family Chevrolet for being such awesome hosts! And if any of you are ever traveling through Western New York and need a charge near KIPO Chevrolet, stop in and see us — we’ll gladly return the favor 😁⚡

We had a wonderful buying experience at Johnson Family Chevrolet. Our sales consultant, Logan Martin, was a pleasure to work with. He made the whole process go smoothly. In the short time we were at the dealership, Logan felt like family when we left. Would definitely buy from them again.