Johnstons Subaru
Middletown, NY
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The dealership receives strong praise for knowledgeable staff, transparent pricing practices, and stress-free purchasing experiences, with multiple customers highlighting the professionalism and patience of sales representatives. However, one customer reported dissatisfaction with aggressive upselling tactics and surprise fees added to the final bill that were difficult to decline during the negotiation process.
I went to the dealership merely to get some ideas, but thanks to the staff's exceptional competence, warmth, and excellent approach, I ended up purchasing a car there. I am extremely satisfied; they provided all the necessary explanations and kept me informed on every detail. Thank you.
wonderful experience, quick and easy! this was my first time buying a car on my own and Roger and Johnstons Subaru made the process easy and stress free. I couldn't have asked for a better experience. Thank you Roger! Below is my new car on her first night home!
I recently purchased a 2026 Subaru Outback Touring XT from Johnston Subaru and had an excellent experience. I spent a considerable amount of time researching the vehicle, comparing inventory and pricing, evaluating financing options, and exploring trade-in alternatives. Throughout the process, Steve and Derrick were professional, patient, and straightforward. They answered my questions, worked with me on the details of the deal, and never applied unnecessary pressure. What I appreciated most was their transparency. After doing my own research and exploring several alternatives, I came away feeling that they had been fair and realistic from the beginning. They helped me secure first-tier financing, worked with me on accessories I wanted for the vehicle, and made the delivery process smooth and efficient. The Outback Touring XT has exceeded my expectations, and I am very happy with the purchase. I would not hesitate to recommend Johnston Subaru to anyone looking for a professional and honest buying experience.
Too Many Hidden Fees I just bought a car here and the experience was terrible. They hit me with endless upsells and hidden fees, try to decline them while negotiating and was totally ignored. They charged $600 for an unwanted oil package, $100 for a Key protection, and $175 for tire protection I’ll never use. Plus a bunch of other surprise fees on the final bill. When I tried to decline them during signing, I was told the price of the car will go up if I didn’t take these packages The car is okay, but the aggressive nickel-and-diming ruined it. Read every line before signing.
Surprisingly painless experience. I went in with a deal I found online. They did their best to match it. Frank, the sales person was very easy to work with. He went over optional add-ons, but wasn’t pushy at all. He kept me updated on delivery date. Karen with finance was also great and easy to with. The fastest I ever leased a new car. They also bought out my current lease from Toyota. Everything went smoothly. Love my new Crosstrek.
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