Joseph Airport Hyundai
Vandalia, OH
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# Summary The dealership receives consistently high praise for its sales staff, with customers highlighting the exceptional knowledge, patience, and genuine helpfulness of salespeople like Kate, Lois, and Anthony. While most reviews reflect positive experiences with friendly service and fair dealing, one customer experienced disappointment with a warranty claim denial, though they commended the service department's professionalism throughout the process.
My husband and I went to Joseph Airport Hyundai and couldn’t have been more pleased. We were looking for a Sante Fe and Kate was the most knowledgeable and sales savvy salesperson we have ever met. We didn’t make our decision the first day, but knew we wanted to buy from her because she was so very helpful. We went home and happily went back today and purchased our new car. We couldn’t be happier and am so blessed to have had the help of Kate and all the rest of the staff! I would highly recommend them for any purchase you are planning. Extremely satisfied customers, Robin and Rodney M.
Please go see Lois!! Her service is top tier! You won’t regret it!! She was so kind and patient with me. Everything I asked of her, she obliged! I’ve dealt with many salespeople over the years and she has topped my list as my favorite in 30 years of car buying.
Ryan in Service Provided Excellent Support Despite Disappointing Outcome My 2025 vehicle (35k miles) was completely dead in -17 degree weather—fob wouldn't work at all. The plastic door handle cover shattered when I removed it in the extreme cold trying to access the door tumbler with my valet key. I contacted JAH hoping for warranty coverage and worked with Ryan in service, who requested pictures to review. Unfortunately, his manager Adam declined coverage saying it looked "too heavily manipulated." You can see from my attached photos the tumbler cover has one chip that was there when i bought the car and rhen adhesive from tape holding it on. I used a microfiber cloth. I even cut my finger open trying to get it off. I explained this is a known weak point and the plastic was brittle in -17 degrees, but the decision stood. While I'm disappointed with the outcome, Ryan deserves recognition. He was professional, patient, and actually listened to my concerns even though the decision didn't go my way. His customer service approach in a frustrating situation made a difference. Sometimes you don't get the outcome you want, but being treated with respect matters. Ryan represented JAH well
We had a great experience working with Anthony today. From the moment we arrived, he was friendly, knowledgeable, and genuinely focused on helping us find the right vehicle rather than simply making a sale. Anthony took the time to answer all of our questions, listened to what we were looking for, and made sure we were comfortable throughout the entire process. He was patient, professional, and easy to work with. There was some confusion regarding a warranty during the purchase process, which turned out to be a misunderstanding. While that created a bit of a challenge, Anthony remained courteous and helpful throughout, and management ultimately worked with us to reach a solution that we were happy with. What stood out most was Anthony’s honesty, positive attitude, and commitment to customer service. If you’re shopping for a vehicle, I would absolutely recommend asking for Anthony. He made what can often be a stressful experience much easier and more enjoyable. Thank you, Anthony, for all your help today. Enjoy your well-deserved vacation, and best of luck in your career! PS. Our Finance Manager Todd Boyd was excellent as well!
Can’t express enough how much I recommend this place! Kate was amazing and really took the time to show me the car and explain every button and gadget to me! We even brought our son (18 months) and everyone was so nice and kind to him and played with him. You really felt like they wanted to help you and your family get the best car and deal and they certainly delivered! Thanks to Kate and everyone!!
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