KarGenie

I had a good experience dealing with Tyler and Sal me and my girlfriend purchased two vehicles from them and they were very helpful throughout the only negative thing is don't let Cruz try to force something on you that you don't want and remain set on what you want and your budget. Other than that it was a good experience and I'd definitely go through them again

I gotta say in my years of buying cars and even buying again, my 2nd with Kargenie, this has got to be the worst experience ever when it came to buying a car. I went to look at a SUV and I liked it. They replaced the battery because it was dead, should have been my first red flag, but I said ok lets do it since this was my second buy from them. The headlights were completely oxidized so before I did the deal I asked if they could replace them but they said no since it was cosmetic. I asked if I bought the headlights could they at least install them at no cost, both the sales guy and finance manager said yes. I said cool let's make it happen. I had the car no less than 3 days when I noticed the gas was dropping quickly meaning there must be a leak so I called them right away because the sales guy said that whatever happens in the first 30 days its covered. So I called and they said they would look at it and set an appointment since there was a backseat issue that was already scheduled to get fixed in a few weeks. Not even a day later the navigation system went out. It turns black when the cars driving and keeps resetting itself so I called again and they said when I bring it in for the other issues they would look into it. While the secretary had me on the phone she told me that they were not going to install the headlights as promised and that they were going to charge me 325 dollars to install them. Right then I already knew what I was going to go through. I called the manager of the dealership and he expressed his apologies because his team shouldn't promise things they couldn't do and it was his fault for instilling a sense of competition between them to make sales. I told him that it wasn't right but my main concern was the gas problem and the backseat and navigation issue. He said he would take care of those things. Needless to say I bought the car in January almost 6 months ago and nothing was fixed. The appointments that were made was nothing but a waste of time because everytime I went to those appointments and spend hours waiting for them to fix it, they kept telling me to come back because the person who fixes those issue was not available. They also told me that the navigation issue was on me because they didnt cover electronic issues and they told me to go buy a chip to reset it myself, like I'm a IT guy or something. There is so much that is left out because there's too many details but the point is that I never thought a dealership would treat a returning customer like this. Now I'm going to have to go through other avenues to get these issues fixed. I'm truly disappointed and quite frankly really upset. Never recommending Kargenie anymore even though I have sent people there in the past because when I bought my Lexus it was there and everything was good and they fixed two little things without hesitation within a week. Don't shop there, quality is gone and customer service awful. No accountability and broken promises. Also they added a low jack feature which they told me it was installed but they never told me they were charging a $1000 dollar fee for it. Be careful with that.

I had a great experience working with Milford Rahman at Kar Genie. Milford was extremely honest, professional, and easy to work with throughout the entire process. He made everything simple and straightforward with no pressure, which I really appreciated. The whole process was very quick and smooth, and he made sure all my questions were answered along the way. It’s refreshing to work with someone who genuinely cares about helping customers rather than just making a sale. I highly recommend Milford if you’re looking for a stress-free car buying experience!

Milford was super helpful in my purchase got us in and out under two hours and help bring the price to a point that was fair. I love him 😍

Rafael was great to work with. He was professional, knowledgeable, and made the entire process smooth and stress-free. He answered all my questions, communicated clearly, and provided excellent customer service from start to finish. I definitely recommend asking for Rafael if you visit KarGenie.