Karl GMC of Marshalltown

I had a poor experience with this dealership. My truck had hail damage, and it felt like I was bothering them just to do their job. They closed 15 minutes early, and the manager told me to leave the paperwork in the drop box, even though I had called ahead to speak with someone. The next day, I received a call raising concerns that my grille might not be covered because it could be considered wear and tear, despite the damage being caused by hail. Overall, I wouldn’t recommend this place.

My husband and I moved from Florida to Marshalltown Iowa, Me personally I have never been in the snow! We managed to start off with a 2019 jeep patriot which we purchased from “ WOW = world of wheels,” Which it was very easy to drive off with a vehicle if u need something quick and cheap, BUT I DO NOT RECOMMEND AT ALL! The jeep patriot had more issues that came out more than the price of the vehicle itself! Also took them almost 5 months to send out my plates! But than their is Karl’s!! I stopped there To get work done on the Jeep patriot and I ended up driving out with a newer vehicle 2020 Subaru Forrester, No money down, I only traded in the jeep, the Subaru had about 40,000 miles on it!! Brand spanking new for me!!!! They were so helpful, Understanding, Realistic, I am having some issues with the vehicle after a year, which I can’t wait to take it to Karl’s because I know they will take care of me! I will give you an update after I take the Subaru in…

Best car buying experience I’ve had. Caden was prompt in response and reassuring through the whole process. He worked tirelessly to get me into a safe vehicle that I felt comfortable in. He found the perfect suv for me and helped move all my belongings over to the new one in the freezing cold. 10/10 (5 stars isn’t enough)

This review is for the car wash. I used my car wash coupon for the wash bay after service. For a $13 wash you would expect the vehicle to be clean and it is certainly not clean. I think the wash bay has excellent pressure but it did not rinse off my pickup well. There was dirt on the box and soap remained on the doors.

I had been looking all over the country for a specific vehicle I wanted. Caden got back to me within minutes of submitting my inquiry, worked with all my requests and gave me the best price out of all the dealers I talked to. He was also the most responsive, polite and knowledgeable. Nykolas in finance was just as great to deal with, he got me approved quickly and the communication was great. They both helped me purchase a vehicle all the way from Montana within 24 hours and had it shipped to me. I cannot recommend them more as most dealerships I spoke with were nowhere near as professional, kind and responsive as these two gentlemen were. Thank you both for getting me exactly what I wanted and for making the process so easy for me!