Franchise Dealer

Keating Hyundai

Houston, TX

4.4(6,174 Google reviews)

Brands

Hyundai

Contact

8811 Lakes at 610 Dr, Houston, TX 77054
(346) 214-1309keatinghyundai.com/

Google Reviews

# Summary Experiences at this dealership vary significantly, with most customers praising individual salespeople and finance staff for professionalism, patience, and transparency, while one customer reported serious post-purchase service failures and warranty miscommunication. The dealership's reputation appears heavily dependent on which staff members customers interact with, particularly sales representatives who receive consistent praise for their customer-focused approach.

Ashley Thomas3 months ago

This is the absolute worst dealership I have dealt with by far. The sales and finance team didn’t break things down the way they should have and I had to find out things after the fact. Once they get your money you’re not a priority anymore. I had issues five days after purchasing my bmw. The heater coil messed up along with the breaks going. Out of 30 days I had my bmw for like a week because I had to take it to them twice to get fixed and both times I had to take my bmw back because they just left it parked on the lot. Never called the warranty to make sure the issue fell under it or anything. Now the guy in service Greg he was amazing. He was very professional and understanding he had done all he could do to help but it was the actual managers who done nothing and didn’t hold up their end of the bargain. So I canceled the warranties and I’m glad I’m not going to have to deal with them ever again and by the way I called the warranty company myself and she broke things down to me and explained a lot of stuff wasn’t covered under my warranty. When I purchased the warranty I was told my vehicle was COMPLETELY covered no matter what happened and that was so far from the truth. So if your thinking about going to Keaton please be careful because them are nice until they get your money.

Jackline Richard-Grays2 months ago

I had an outstanding experience working with my car salesman, Mr Maurice West. From start to finish, he was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle — not just making a sale. He answered all my questions honestly, made the process smooth and stress-free, and went above and beyond to make sure I was comfortable with every step. I truly appreciated the transparency, communication, and attention to detail throughout the entire experience. If you’re looking for someone who genuinely cares about customer satisfaction and makes buying a car enjoyable, I highly recommend him!

Shona Ruiz7 months ago

I came in the day before my purchase, and unfortunately, I wasn't pleased. But the next day, I was given a call with an offer I just couldn't refuse. I am in love with my new Santa Fe...it was everything I wanted! Godfrey was amazing!!!

Danielle Smith2 months ago

⭐⭐⭐⭐⭐ I had an amazing experience purchasing my new 2026 Hyundai Limited Hybrid from Keating Hyundai. From the moment I walked in, the entire process felt professional, comfortable, and genuinely stress-free. Charles was absolutely wonderful to work with. I told him exactly what I was looking for and my price point, and he respected that completely. There was no pressure to go beyond my budget, no pushy sales tactics just patience, efficiency, and great customer service. He listened, found exactly what I needed, and made the process feel smooth and easy. Royce in finance was equally amazing. As a woman making a major purchase while also working on rebuilding my credit, I truly appreciated how kind, warm, and respectful he was with me throughout the process. He took his time explaining everything clearly so I felt comfortable and informed about what I was signing and paying for. I also appreciated that he didn’t pressure me into unnecessary add-ons or products. Buying a vehicle can sometimes feel overwhelming, but this experience honestly felt supportive and reassuring from beginning to end. I left feeling confident in my purchase and genuinely cared for as a customer. Highly recommend!

Tashima Frazier6 months ago

My experience with Keating Hyundai was amazing!! My sales rep was very patient and helpful and he did everything he could to get me in a car. I’m beyond exited and forever grateful he gave me a chance. He was very professional and he moved quick. Thank you so much Keating Hyundai

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