Keene Dodge Chrysler Jeep Ram
Jarrettsville, MD
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# Summary The dealership is consistently praised for its honest, professional sales staff who prioritize customer satisfaction and take time to explain details without using high-pressure tactics. Customers particularly highlight the finance team's transparency and willingness to negotiate fairly, along with the overall friendly atmosphere and attention to detail throughout the buying process.
This is for James Manning, (the salemen)... I recently brought a 2019 ram 1500 and I must say that I am more then satisfied with his knowledge of the vehicle and his straight forward approach to sales. He did not bullcrap me, but was very honest with his demeanor and approach. The only thing he did wrong was give me the truck for the night. Darn it that sealed the deal and I ended up buying it. Great job James, it was such a great deal that I was able to do upgrades immediately. I forgot to mention, he adjusted his day off so he could meet me there to get the car. And one more thing, I drove over an hour to get to this dealership. And it was completely worth it
The sales person Gary was professional and worked with us to make our experience good. Bonnie in finance was as well very good explaining everything in detail. The car wash prior to delivery was very poor. Water spots and residue of soap was in the truck at delivery. For a 2026 Ram Limited it could have been better detailed. Gary did his best to clean it up after the wash. Mo worries I detail vehicles well and it will be stellar after I get to detailing it. Over all nice to do business with Keene.
What an exceptional group of people! I sent an inquiry on this vehicle and Gary responded right away and scheduled an appointment. I was greeted with a smile, the car way as pictured and described and the process through payment with finance was a breeze. Everyone just seemed happy to be there. I purchased this car back in September as a surprise gift for my daughter Sweet 16 and she adores this car. Tagging for PA was completed properly and efficiently. I received my hard tags within about 3 weeks and no issues with inspection. I did receive one fob but Gary did try to obtain a second fob for me at a reduced cost —- with no luck I had to go back to Kia. I appreciate the respect I received and customer service.
Just recently bought a wrx from these guys. Gary was awesome to work with and we negotiated to a price that I could do. The finance guy Vinny was the best financial person I’ve ever dealt with at a car dealership by far. Got me a warranty for cheap and helped lower my interest rate. Very helpful these guys were.
Purchased a new vehicle from Keene Dodge Chrysler Jeep Ram 8/2025. I shopped around quite a bit. In fact, I had a deal with another dealer that fell through because they surprised me after the deal was struck with lots of extra fees that were "non-negotiable"... Until I walked. Then a day or two later, they were negotiable again, but Keene already had my business by then. They were polite, not pushy, willing to explain things in-detail. Our salesman, Tym (or Tim) was excellent. He didn't feel the need to pretend to know everything, but he was willing to make the effort to find out - from helping set up our Bluetooth devices to switching how the display in the vehicle was configured to answering any questions. ...True attention to detail. Vinny, our Finance guy was excellent! Worked with us... None of the "switcheroo" stuff I described above. The Sales Manager, Frank, was fantastic. The quality of his people seems to be a reflection of his integrity and patience. He even found my wife's glasses in our trade-in vehicle, himself, before we left. Truly, I WANTED to give these guys my business, instead of feeling that I was experiencing a root canal. I can't recommend them enough, and even though there are many dealerships closer to me, I will be returning in the future.
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