Keffer Mazda
Huntersville, NC
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Google Reviews
The dealership receives consistently high praise for its welcoming staff, transparent sales process, and patient guidance—particularly from sales representatives who prioritize customer satisfaction over pressure tactics. However, one customer reported a service department issue involving an incomplete oil change that resulted in an engine warning light after minimal driving, raising concerns about maintenance quality control.
Great staff! From Sales to Financing! No pressure purchase when working with Marques! Absolutely great experience from moment of walking in the door, to closing. I’d like to give a special shoutout to him for his exceptional service, purchased a vehicle but didn’t have a way to get my current vehicle back home. So he went out of his way to ensure my current car made it home. I’ll definitely be working with him in the future!
Just bought a brand-new 2025 CX-5 here and couldn’t have asked for a better experience! I went to several dealerships in the area, and this one stood out from the moment I walked in. The entire team was welcoming, patient, and genuinely cared about helping me find the right car. I worked with Alex, Min, and A.D., and they were truly phenomenal! They were friendly, knowledgeable, and never pushy. As a first-time car buyer, I had tons of questions, and they walked me through every step with patience and transparency. They made what could have been a stressful process feel easy and exciting. If you’re looking for a dealership that’s honest, helpful, and focused on customer satisfaction, this is the one to go to. I absolutely love my new CX-5 and can’t thank the team enough for making this such a great experience!
I had a fantastic experience purchasing my 2026 Mazda 3, which I had my heart set on. Myles, our knowledgeable and friendly representative, guided us through the trade-in process seamlessly. We ended up with a great deal, and I highly recommend Keffer Mazda for anyone seeking a pleasant and enjoyable car-buying experience.
I brought my car to Keffer Mazda for regular maintenance, which included an oil change. I was informed by the service department that the oil was good for 5,000 miles. After driving only 3,000 miles, a "low engine oil" warning light appeared on my dashboard. I took the vehicle to a different service center to check for potential leaks, and they confirmed that there is no oil leak. After contacting Keffer Mazda regarding the issue, it is clear that the oil change was not performed to the correct specifications or the oil level was not properly filled during the initial appointment which was on Jan 05, 2026
After going to multiple different dealerships, Keffer Mazda by far has been the best experience I’ve had. Sonny and Alona were amazing! Extremely professional and willing to work with you and your budget. I don’t know what’s in the air over there but the staff WANT you to leave satisfied. Everyone had a smile. The finance team is so personable and nice which I never thought I’d say after the other dealerships I’ve seen. I got a 2017 cx5 but felt like I left with a 2025. I highly recommend Keffer Mazda, specifically Sonny and Alona. I will be telling my friends.
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