Kelly Motorcars
Hatfield, PA
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# Summary The dealership is praised by most customers for its transparent pricing, streamlined purchasing process, and exceptional customer service, with staff members going above and beyond through home delivery and personalized accommodation. However, one customer reported serious issues with follow-through on promised payments and alleged unresponsiveness to communication attempts.
This was the most positive experience we have had purchasing a vehicle. Ryan was super accommodating and really easy to talk with. We told him what we wanted and he showed us a beautiful jeep he had. My husband loved it, but I wasn't completely sold on it. Ryan asked what was missing and I told him a lift and he said done. We had a deal. They did the loan beforehand so there was no waiting around at all. The paperwork was ready and all the numbers were exactly what we were told. The payments were where we wanted them. We picked it up this evening and the jeep is beautiful and lifted as promised. I don't think either of us will want to go anywhere else in the future. Thanks again Ryan!
The entire process was quick and easy working with Ryan and his team at Kelly Motors. I had a hectic work schedule and Ryan even drove 1hr+ to deliver the truck to my doorstep before 4th of July Weekend. Highly recommend and will be working with them again in the future.
I’ve never enjoyed buying cars from dealerships, but Ryan and his team completely changed that for us. The entire process was straightforward and stress-free. Ryan offered the most competitive pricing we found, and unlike many dealerships that dodge giving a clear “out-the-door” number or pile on hidden fees, he was upfront and transparent—the price listed was the exact price I paid. He was also accommodating with our trade-in and genuinely supportive when I mentioned receiving a better offer elsewhere, simply saying, “You’ve got to do what’s best for you and your family.” That kind of honesty is rare and appreciated. To top it off, after purchasing the vehicle, I flew out and Ryan delivered it directly to me at my hotel. Overall, this was hands down the best car-buying experience I’ve ever had with a dealership.
I had a fantastic experience at this dealership thanks to Ryan. From the very beginning, he was extremely professional, helpful, and organized. He had everything prepared in advance, pre-approval for my loan, the car fully detailed, and all of the documentation ready to go. When I arrived to see the 2022 RDX A-Spec, the process couldn’t have been smoother. Ryan walked me through every step, explained all the paperwork clearly, and answered every question I had with patience and detail. I absolutely love my 2022 RDX A-Spec the style, comfort, and performance are everything I was looking for. Ryan’s professionalism and dedication made the entire car-buying experience easy and stress-free. I would recommend this dealership to anyone looking to buy a car.
Ryan is a very dishonest person. He was supposed to pay us for the delivery of a 2018 Ford F-150. He promised several times that payment would be sent soon, but never followed through. He is now ignoring our calls and messages. Be careful when dealing with him.
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