Ken Ganley Chrysler Dodge Jeep Ram of Aurora

I searched the country for the best bang for the buck I could find on a RAM 1500. I found it at this dealership and James made the process easy and exciting. I flew in to pick up the truck and he had someone meet meat the airport about 20 minutes away and drive me to the dealership! That’s first class service! When I got there, the truck was everything he said it was. The buying process went smoothly and I left with my new truck. There was an issue with the buttons not working properly for the radio and climate control. James took over and found out how I could use other buttons for now, he figured out the problem and since I’m a former ASE master tech, he had the part drop shipped to my house. I received the part a week later, put it in and everything is working great! I can’t thank him enough and his manager for taking care of me and not leaving me hanging when technically the deal was done and I knew I was buying as is. I live in St. Louis Mo about 500 miles away and will come back for any other vehicles I want to purchase because of their integrity!

The staff were exceptionally generous. The entire process was extremely easy, a whole lot less painful then most transaction's. I highly recommend Ken Ganley and would gladly work with them again. If you’re looking to guy another vehicle give them a call and ask for Kevin Davis

We purchased a vehicle at Ken Ganley CDJR of Aurora this past Saturday, it was by far made to be the best purchase experience. It was easy straightforward and we were in and out. Our sales guy Clinton Watters made for great experience and Enjoyable while we were purchasing our son‘s first vehicle. I’ve purchased probably close to 30 vehicles all over Ohio and this was hands-down. The best experience and easiest I have ever had at a dealership.

I want the public to understand exactly what happened here, because this is a masterclass in how to lose a sale you didn’t even know you had. I brought my 2022 Dodge Durango — only 26,000 miles — in for service. While I was there, I walked the inventory because I’m seriously looking to trade in. I have positive equity on my vehicle and I’m looking to capitalize on it. The new RT caught my eye as a real bang-for-your-buck option, and I was also considering stepping up to an SRT Hellcat Durango. Here’s what the staff never found out: I’m already pre-approved through Capital One. Financing done. Ready to move. They never found out because nobody asked. Nobody approached me. No eye contact. No “what brings you in today?” No effort to engage a current Dodge owner standing in their showroom looking at their inventory. And when I did ask questions, I got people pretending not to know their own product. One question — one — would have uncovered a trade-in with positive equity and a pre-approved buyer. Instead, they treated me like I was bothering them. Meanwhile, I watched other customers get a completely different level of energy and attention. That contrast wasn’t subtle, and it wasn’t the first time at this location. It’s the same every visit. What makes this worse: this time last year, this brand’s future was uncertain. Dealerships should be fighting for every loyal customer walking through the door — especially one who already owns the product and came back wanting more of it. Instead, this is the experience. Yet they keep emailing me asking for a rating. Here it is. I don’t know if it’s a race issue or if they just don’t like selling cars. Either way I’m taking my pre-approval, my trade-in, and my business somewhere that wants it.

Clayton and entire team was awesome! Best, friendliest, least amount of pressure, and fastest buying experience I've ever had. Was in/out, not a bunch of haggling - and they actually MET my offer on the second attempt - and was fast and good. Finance Mgr was proficient, helpful, fair, and fast. Loved it. Turned the dreaded experience of buying a car - into a pleasant one! Talk to Clayton, he's your guy if you want a straight shooter that's not going to hammer you. Cheers!