Ken Ganley Chrysler Dodge Jeep Ram of Bedford

I want to be clear — I’m not complaining about the service at the counter. The staff was professional. My concern is with the policy itself. When a customer walks in and purchases a part that is sitting on the shelf — not a special order — and sees a posted sign stating there’s a 30% handling fee if it’s returned, that feels excessive. I could understand a restocking fee on a special-order item. But pulling a part from inventory and charging 30% if it comes back is difficult to justify. On top of that, adding a 2% credit card processing fee makes it feel less like customer service and more like every possible dollar is being extracted from the transaction. My vehicle is a 2022 Ram 2500 diesel with 70,000 miles. Ram customer service declined warranty coverage for the part and labor, which means I have to handle the repair myself. That’s already frustrating enough. Prices continue to rise while most incomes remain flat. I’m fortunate that this repair won’t cause financial hardship for my family, but not everyone is in that position. Many owners would have to absorb the full cost of parts and labor. Given the year and mileage of the truck, I would have expected some form of goodwill assistance or partial support from Ram. Unfortunately, that wasn’t the case. I’m not looking for an argument — I’m simply pointing out that policies like this make loyal customers feel unsupported when issues arise.

Amazing staff! Made me feel comfortable, and we're patient with me while they worked tirelessly to help me get within my financial needs! Thank you to DJ and all the staff behind him.

Mike and Gerell make an excellent duo. They went above and beyond to put together the deal of a century. They were super efficient and professional. They knew how to get the job done. Kudos are in order. If you’re ever in need of a vehicle; I recommend traveling the extra mile for the magic that they WILL perform.

I had an amazing experience working with Kyle at the Ken Ganley Jeep Dealership. Kyle led me in the right direction in choosing a car, was very honest about the process from the beginning, and was extremely knowledgeable in the cars. He made leasing a car quite seamless! Once I decided on a car, I then had the pleasure to work with Joe, who taught me the ins and outs of the car and answered any questions I had. Overall, great experience!

I had an extremely frustrating and unprofessional experience with Ken Ganley Automotive Group, and honestly, it felt like a complete waste of my time. At first, they acted like they were ready to go above and beyond to help me—until they realized I wasn’t just going to accept any random car they tried to throw at me. The moment I became a “picky” customer who actually had standards, the communication completely fell apart. I initially worked with DJ, who came off helpful when I explained I was looking for a used car and had recently gone through a bankruptcy. He made it seem like they could work with me and we even discussed getting cars from across the entire Ken Ganley website, not just their lot. After not liking anything on their lot, I did the work myself and found two cars I actually liked. Once I got approved, suddenly I’m told one car is “too cheap” to finance and the other has “too many miles” (around 80,000). That explanation makes zero sense—people finance cars with higher mileage every single day. It honestly felt like excuses instead of real answers. Instead of giving up, I spent MORE of my own time searching and found another car that met my needs. I reached back out to DJ… and got completely ignored. So now I have to chase THEM down. I contacted a sales manager, explained everything, and she said she’d have someone else help me. Later that night—after business hours—I get a message asking how they can “earn my business.” I explain everything AGAIN… just to be ignored AGAIN. Then the next morning, Dominic reaches out and suddenly tells me he can ONLY help if I pick a car from their lot. So after days of being told I could shop their entire network, now there are restrictions? That should have been said from the very beginning instead of stringing me along. At this point, it feels like they were never actually trying to help—just trying to push whatever was easiest for them, and when I didn’t go along with it, they stopped responding. The lack of communication, the inconsistent information, and the straight-up ghosting is completely unacceptable. It is not that hard to be honest and communicate with people. Instead, they wasted my time, gave me the runaround, and handled the situation in a way that was completely unprofessional. I would not recommend dealing with them at all.