Ken Ganley Nissan Mayfield

A big shout out to Bobby at Ken Ganley Nissan. Buying my truck from him was a comfortability factor of 100%. Anybody looking for that right salesman, go see him! Thanks again Bobby, it was a pleasure.

I had an outstanding experience purchasing my new Nissan Murano at Ken Ganley Nissan Mayfield. From the moment I walked in, I was welcomed with friendly service. My salesman Camron was incredibly helpful, knowledgeable, and respectful of my time. There was absolutely no high-pressure sales tactic, and they were transparent about pricing and financing. They even took the extra time to walk me through all the tech features before I drove off the lot. Highly recommend Ken Ganley Nissan Mayfield to anyone looking for a seamless buying experience!"

I rarely give one star reviews. However, my experience at the Mayfield Heights store was a one star experience. After having extensive conversations with the extremely nice and professional customer service woman, we set up an appointment with a sales representative. When we got to the dealership, we were asked to wait a few minutes because he was finishing up with another customer. That was ok. However when he finally sat down with us, it seemed that he didn't read the notes given him by the customer service rep about the cars we wanted to check out. My wife and I had to give him the model and the VIN numbers. He then proceded to hunt for the cars that we wanted to see. After waiting for some time for the salesperson to come back, we decided to leave. As we were walking out the door, I told the group of sales reps who were standing by the door that we were leaving because of the wait. There was no attempt to rectify the situation.The salesperson stopped by our car before we left and said the reason for the delay was that he had to run the car through the car wash. The other car that was listed in the inventory was out for "detailing." Who dropped the ball was the sales staff at Ken Ganley Nissan Mayfield Heights, not the customer care representative who we talked with on the phone.The salesperson we dealt with was unprepared for our appointment after we had driven from Akron to the dealership. The sales staff witnessed a $24,000 sales walk out the door. It was the sales staff that screwed up the lead, not the customer care rep. This is why I dislike buying cars.

My wife and I met with sales associate Mark Person’s at Ganley Nissan. We expressed interest in a specific Kicks that we saw in their online inventory list. Mark located that car, and we took it for a short ride on a variety of streets, including the nearby interstate. We found the vehicle quite nice in all aspects. They inspected our car we intended to trade in, and made us a fair offer. The price on the Kicks had a nice dealer discount already applied, as well as a promotional Nissan rebate. Mark gave us a printout detailing all costs, and we went home to mull it over. We decided two days later that their price was fair, and let Mark know with a phone call and email that we would make the purchase. I picked up the car the following day, with all parts of the process moving quickly and efficiently. This was the easiest, lowest pressure car buying experience I’ve ever had, and would definitely recommend Ganley Nissan to anyone.

Trading in our 2 cars and leasing a new one was a very smooth experience. Bobby Bray and the Ken Ganley Nissan team was excellent. Even our dog Bentley, who was with us, was welcomed by the entire staff! I would definitely recommend this dealership!