Ken Garff Hyundai Southtowne

I am extremely upset and disappointed in the service I received from this dealership. I dropped a 2013 Elantra off on 12/2 for recall work and, while there, mentioned that both headlights shut off at the same time and had intermittent starting issues and to please take a look. Two weeks pass, I receive zero communication. I call on Monday 12/15 and am informed that David, the service advisor, tried to call. Regardless, I have no text, email, voicemail, or missed call. I informed David that text works best. David then told me I need a battery for the starting issues, and bulbs for the headlamps, but the car will be ready to go Tuesday morning. I inquire about the headlamps, and David assured me theres continuity to the bulbs. The tech did not check the bulbs. David said he would text me when the car was finished. Tuesday comes, I, again, have to call to get an update. I am told David left, and in fact, zero work has been done to the car because it needs a battery! Without the battery the techs will not complete any recall work. Where was this info when I called on Monday? I show up on Wednesday 12/15 to pick up the vehicle. I am being charged 216 dollars for zero work being completed. I started asking David questions about the service, all of which he insisted he tried to call me. That aside, I feel like nothing is adding up. I pay David the 216 and drive two minutes down the street to have the battery checked, and guess what? Comes back completely fine. To recap- two weeks, zero communication. I was lied to about the battery being bad. I have reason to believe I was lied to about checking connections to the headlights. I was told work was done when nothing, seemingly, had even been touched. The only saving grace in this entire experience, was Jake the service manager. He looked at the notes, mentioned he had zero ground to stand on, and refunded me kindly. I strongly recommend going anywhere else for service. This entire run around, minus Jake, was handled horribly.

The staff at Ken Garff Hyundai Southtowne was extremely professional. They were very straightforward about the pricing details (MSRP, Tax, Title, License, etc.) of the car I was interested in. A special shout out to Cole and Jordan for streamlining the process and making it a breeze to take my ride home. I would say the management went above and beyond to make a good deal! I am loving my new Tucson Hybrid!

I had an absolutely outstanding experience at this car dealership from start to finish. The moment I walked in, I was greeted with genuine friendliness and zero pressure, which immediately set the tone. The staff took the time to really understand what I was looking for, answered every question thoroughly, and made sure I felt confident in my decision. What really stood out was their honesty and transparency throughout the entire process. There were no hidden surprises—just clear communication and a willingness to go above and beyond to make sure I was satisfied. The selection of vehicles was impressive, and everything was clean, well-maintained, and fairly priced. The buying process itself was smooth and efficient, which is something I truly appreciated. They handled all the paperwork quickly and explained everything in a way that was easy to understand. I never felt rushed or pressured at any point. Overall, this was one of the best car-buying experiences I’ve ever had. I left feeling excited, confident, and valued as a customer. I would highly recommend this dealership to anyone looking for a stress-free and genuinely positive experience!

Fredy and Boo are two of the greatest car salesmen you’ll ever have the chance to work with. They helped me get into a new sonata hassle free and even helped me understand all of the ins and outs of a first time car purchases. I would definitely recommend buying from Ken Garff Hyundai and ask for one of these two gentlemen.

I had a fantastic experience at the dealership! The staff was incredibly kind, and Taylor was extremely helpful throughout the entire process. He truly went the extra mile to ensure everything went smoothly. Even though the process was long, it never felt that way thanks to how clean and well-organized everything was. Highly recommend this place for a stress-free car buying experience!