Ken Garff Kia Avondale

I've had bad experiences with dealer service in the past. But, Ken Garff Kia Avondale is an exception. They are extremely professional, communicative and make you feel appreciated. Prices are kinda high for my taste, but I actually don't mind paying it when I know I'm getting 5-star service rather than risking a cheaper price and not getting the attention and quality service I get at Ken Garff Kia Avondale. Highly recommend.

The Kia in Avondale has the best staff! Very knowledgeable on their cars and very eager to help you find the vehicle that fits your needs. We had the pleasure of working with Terry Burns & he is an amazing sales guy! Definitely recommend asking for him. Thank you to Emily for helping us get to our price range and for being so patient with us while we navigated this process!!

This was hands down the BEST experience eve in a purchase of a car! Samantha Burke was our sales person & she was absolutely amazing!! She was professional & knowledgeable of the KIA brand!! She went above and beyond with her customer service and wanted to thank her for always be so prompt in answering all our questions!

This is a professional and courteous dealership that places the customer first. Ask for Alexander Lino or Emily (Manager). Excellent people. You're able to post a refundable $500 deposit on the vehicle. Their process is transparent and they don't screw the customer. Good people.

I would give zero stars if I could! This 2024 Sportage was up for sale on 9/6/25 and I inquired about it a week later. A salesperson named Promise contacted me immediately. We agreed to see and test drive it on 9/25/25 at 1:PM. She said the car was not on the lot yet but would be ready when we arrive. While I was speaking with her I let her know about the horrible customer experience we had just had at Germain Honda of Surprise a week before, i.e. My wife and I being ignored when we arrived! Sales person not there for our appointment! The car battery was dead! So Promise assured me, that would not happen there. Well, we are running a little late and having to load a walker and was taking a while so we rush over to be on time, and guess what! The car wasn't even on the lot!!! I would have GREATLY APPRICIATED IT if she could have made the time to pick up the phone and give us a call?? PROMISE REALLY SUCKS AT CUSTOMER SERVICE!! Well we wasted our time and gas trying to buy a Kia at TWO dealerships!! Hope you have a better experience! PS I left message with a sales person for a GM to call me back, and of course no one has called back to explain the situation. So the GM’s also SUCK at customer service! At least the GM at Germain Honda of Surprise called me back immediately and offered me $1000 off on the vehicle. I don’t know, but maybe it’s the last name that scares them?🤔 Beware 😬