Ken Garff Volkswagen Southtowne
South Jordan, UT
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Patrons consistently praise the dealership's staff for delivering exceptional customer service marked by patience, attentiveness, and a customer-first approach rather than high-pressure sales tactics. Multiple reviews highlight individual team members—including Holly, Oscar, Jasna, and finance specialists—for going above and beyond to match customers with the right vehicles and secure favorable financing terms.
One of the most seamless car experiences I have had. If you were looking for a car reach out to Holly and she will find you what you were looking for. She was professional, attentive, and helped me find the right car for my 16-year-old son. Holly, thank you so much for the great customer service!
It's such an honor to be the first, but certainly not the last five star review for Holly. I had taken my car in for a service appt and had the opportunity to sit down with Holly and Travis, who promptly got water for my dog. They knew I considered my 2023 VW Taos my forever car and our no pressure conversations were general topics and heartwarming experiences. It was only after my dog needed to go outside that I noticed the perfect vehicle. Long story short, my forever car is still a VW Taos, now it's just a 2026 with a few more bells and whistles in a beautiful moss green two-tone. I highly recommend Holly and Southtowne Associates to provide wonderful customer service for anyone looking for their forever car.
Thank you Oscar Peña! Zero down and 761 including a 100000 mile warranty on my new car.Thank you for being extremely patient, out going, and super positive the entire time. I was there for less time than I expected and was given a great offer considering my credit. Oscar was never too pushy about anything and was extremely helpful and dedicated to helping me find the right car. I would recommend anyone to him and dealership thank you all so much, especially you Oscar!
I really hope that this review help you the way these guys helped me. Not all reviews should be negative and this is not the case. I will like to recognize a few team members that went above and beyond to make sure I had a 5 star experience. Oscar in Sales, Zac and Axel in finance. Without your help, I couldn’t got my dream car. From the minute I got there it was all about what I needed, not what they were going to offer me. I was able to find what I needed, based on my unique situation, and thrust me it wasn’t no 800 credit score situation. Oscar was able to listen to what I needed and what I was looking for. And we found it. Zac was able to crunch some numbers before I talked to finance, which made the process way smoother. Axel, in finance was friendly, but direct. He never gave me any false hope. I appreciate that. Since it was a Holliday weekend, we feared we would not hear back from a bank until Tuesday at the latest. Axel was able to make things happened, in his own German special way. I received a phone call with the great news that the loan was approved because he took the time to care and go that extra mile for me. Oscar, Zac and Axel, you guys are the true MVPs. Thank you. Semper Fidelis- One very greatful Jarhead
Jasna was amazing to work with. When buying a vehicle I want to work with someone who is friendly, knowledgeable and it is a plus to have a woman in a male doninated field. She called quickly when we put in a request for a vehicle. She called to verify we were still on for the appointment. And had the car ready to take on a test drive. She was a pleasure to work with. Shout out to Cody Nielson who helped with extra questions and PJ with the finance team he was amazing. We came in with a pre approval and they worked hard to make sure it went smooth. We got the best service and our son got his first new car!
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