Key Chrysler Dodge Jeep Ram of Newcastle

I had an excellent experience with the team at Key of Newcastle. From the moment I arrived, they treated me with genuine care and respect. During my service appointment, an unforeseen issue was discovered, and they made sure it was resolved promptly while keeping me fully updated throughout the process. The staff consistently take the time to explain their findings, answer all of my questions, and provide clear options without any pressure. Their honest, straightforward approach to service has earned my trust. Because of their professionalism and commitment to customer care, I will continue purchasing my vehicles from Key of Newcastle and relying on them for all of my service needs.

I can’t say enough good things about our experience at this dealership! My son just bought his first Wrangler, and honestly, it went smoother than I expected. From the moment we walked in, everyone was welcoming and friendly. Mike, our salesperson, was absolutely fantastic. He walked us through everything without any pressure and really made the buying process enjoyable. Signing the papers felt easy, and my son couldn’t be happier with his new ride. I highly recommend this place!

Service department has some major issues. My car has been there since 9-28. Was told by one Service manager could not look at it until October 15th checked with them on the 20th there's a new Service manager was promised it was going to hit the shop that week. Now being 11-6 ANOTHER Service manager and still hasn't been seen in the shop. That's 3 service managers in less than a month! I guess giving this dealership a shot which is 40 mins away from where I live vs another Dodge dealer being 5 mins was a disappointing decision. I guess once I finally get my car back I will most likely not be returning to this specific dealership.

They had the truck i was looking for on the lot and for a good deal it was hard to pass up. Bob the salesman that helped me through the car buying process, did exceptionally well understanding and working with me to have a smooth transition into the new wheels. Not pushy, laid back and professionally handled. Thanks much Key New Castle!

This has to be the worst dealership in the midcoast. My wifes jeep sat there for 4 months (jeep was completely dead, has a severe missfire and something went bad with the electronics which made it have no power) when they kept saying every day "yeah we are bringing it into the shop today" but everday for 4 months i drive by on my way to work and sure enough its sitting in the same spot. They finally decided to bring it in after almost 5 months and a few days later they called saying they replaced the battery and a fuse and its okay to drive but they have to reschedule it to diagnose the misfire. Really, after waiting 5 months they have to reschedule it and tell us to drive with a severe missfire that can damage the motor? So next day my wife was driving home, " Pull over vehicle will shut off soon" message came up on dash followed by Check engine, abs, airbag, brake, traction control lights came on then Jeep lost all power and died in the middle of the road. I am very glad our baby was not in the vehicle. They obviously have incompetent people working there that dont know how to fix anything. I had it towed right back to them after the amount we paid to have it fixed, i can only hope they warranty their work, which i doubt anyways. Would highly reccomend going elsewhere.