Kia Sainte-Julie

Got my car totaled, stuck with a kid and couldn't make the travel to the dealership, but damn Yassine send me a driver to drive me one hour to the dealership directly and he was more than good he was helpful, was able to have a new car real quick and a real good one for a good price 10/10 would do it again at that exact dealership with Yassine

I had an extremely disappointing experience at Kia Saint Julie. The salesman did everything to close the deal and promised multiple items, including replacing the brake pads, a disk, and two links if I purchased the car. After taking the vehicle to three independent mechanics and even another Kia service center, I was shocked to learn that NOTHING had been done. The brake pads, one of the disks, and the links were all old and never replaced as promised. I tried calling the salesman multiple times to resolve this issue, but he completely ignores my calls. This is unacceptable and shows a complete lack of honesty and professionalism. If you value transparency and integrity, I strongly advise you to avoid this dealership or at least double-check everything before signing…. BAD SERVICE - AVOID THAT DEALERSHIP

I seldom leave reviews, but I felt it was important to highlight the exceptional service we received when getting a new vehicle. Thomas Archambault, Julie Devriese, and Andree-Anne (I believe that was her name; if not, I sincerely apologize for my forgetfulness) did a fantastic job guiding us through the process. Thank you!

2016 Lexus NX200t F sport. Be aware The car was advertised as accident free, and the salesman repeated the same claim in person. After driving more than 4 hours over 2 days, taking time off work, getting a certified cheque, and paying for an inspection, we found the truth: the car had obvious damage on the front right fender and needed the front sensors replaced. Instead of being honest from the start, the sales manager just smiled and said they could "talk about the price" then admitted it was a “small accident” and claimed that’s why it didn’t show on Carfax. That is completely misleading. Wasting people’s time with false advertising and half-truths is not how you do business. Very shady experience. I would never trust this dealership again.

To do a quick summary about the car I bought, Machinery is really good but make sure you give a thorough look. I was in an illusion that as I’m not going to buy an as-is car and buying it from well reputable DEALERSHIP so they’ll get me everything fixed, and detailed. Coz of this illusion, I just check the figures on the documents and checked nothing about the car. But next day I found cracks in the front Plastic. Right away I check the pictures I’ve taken in excitement last night inside the dealership, and while zooming in even those pictures showed me those cracks. Pathetic. The pictures they uploaded on AutoTrader didn’t have that crack so I didn’t really give a look. Even the car was not detailed properly. But anyways, it’s my bad I should have not trusted them blindly. I request Kia Sainte-Julie to please figure out something if they can change that small plastic part. I literally have the pictures of the car sitting in their dealership showing those cracks. I’m attaching those To summarize, Machinery is good, but do your own inspection before signing anything if you are a customer. Now the rough experience I had with one of their staff member. 10th Dec, 2024 I got my honda Civic 2018 Ex from them (Kia Sainte-Julie). “Emma” did my paperwork and explained everything patiently 10/10 for her efforts. It was really good experience except the customer service I received from the sales person named “Deitan”. This guy should not be in a customer service job. I seriously mean it! He was ready to drop the deal to keep his Ego on top. Just because I always prefer winter tires over All season tires, I wanted to have winter tires on my car(not asking as an extra pair on the side, but ON the car) as there was a strong snow storm and black ice warning in ottawa region. He boldly told me either take the car with All season tires or you can cancel the deal to which I responded but I already made my deposit and went through all the credit checks and all bcz I wanted the car. Until this point everything was alright. But here comes the interesting and ridiculous part; He casually said you’ll get your deposit back and before I say something else, he hung up on me. Oh My God!!! That pissed me off so baddddd… but I don’t wanted to drop the deal just because of a stupid careless worker as I put enough time looking for this car, making the price and go through all those credit checks and don’t wanted to redo everything at a different dealership again. So I tried to call back to agree on the All season tires, and the receptionist girl transferred the call to him, I said: Hey, it’s me Gurjeet again, and guess what….? Mr. Deitan hung up on me again. Bruh! Seriously? I called in again 3rd time, the receptionist transferred me again and now Deitan is not even picking up my call. In total I made 4 calls to that guy within 10 mins, he answered none. Bro.. even if you are busy with some other clients, just pickup the call and say, “ hey, sorry I’m busy right now, do you mind if I call you back in 10 mins? Thanks”. After 4 attempts with “Deitan” 5th time I asked the receptionist to transfer me to Emma but she was busy with something, I get it, it’s fine. 6th time I explained the whole situation to the receptionist that how hard it is getting for me to talk to anyone in this dealership and requested to transfer me this time to someone who is ready to talk to me. Then she transferred me to some other guy, I explained everything quickly and said “DON’T CANCEL THE DEAL. I’m coming to get the car, and please give my msg to Deitan that I want to talk to him, so tell him to CALL ME BACK ASAP”. But that guy never called me back as if he’s his own boss. Never had such a shitty/worst customer service anywhere before. I was busy that’s why it took me so long to drop this review, but I’m making sure whoever I’m showing my car to, I tell them not to go to this dealership or worst case at-least never try to make a deal with this guy “Deitan”. First, the customer service and then the rip off from damage on the front plastic, made me give them 2 stars.